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HomeHomeGetting StartedGetting StartedNew to DNN Plat...New to DNN Plat...Superuser account - access to Root folders is denied Superuser account - access to Root folders is denied
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1/19/2017 5:02 PM
 
Kateryna Quinn


Joined: 1/19/2017
Posts: 3

Hi, 
The installation person left and didn't leave me database access. I have Host username - password but in File Management it says that all the folders are empty and when I try to access any root folders like 
http://www.browninteriors.com/Portals/_default/Templates/
it shows 403 - Forbidden: Access is denied
I don't know DNN that well so please let me know if I don't understand something and where I can get access to view and edit root folders. I also cannot get FTP password and username so I cannot use localhost kind of thing. And I have a question how to upload files straight to root, not to /Portals/0/.. as if I need to upload robots.txt search engines cannot find them at /portals/0/robots.txt
I'm looking forward to any help and thank you so much
 
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1/19/2017 6:23 PM
Accepted Answer 
Sebastian Leupold


Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212
in admin > file manager and host > file manager, did you select root folder and perform a recursive database sync?
Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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1/20/2017 6:16 PM
 
Kateryna Quinn


Joined: 1/19/2017
Posts: 3
Oh god this is amazing, thank you so much and sorry for stupid questions I'm not that great at it just yet.
 
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