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HomeHomeDNN Open Source...DNN Open Source...Provider and Extension ForumsProvider and Extension ForumsFCKeditorFCKeditorFCK vanishes for specific user.FCK vanishes for specific user.
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8/20/2007 8:35 AM
 

Hello,

I keep having this problem with the FCK editor. Every now and then the editor will no longer work for a particular user. Instead of the editor, the user will only see the plain text box and the three radio buttons for text/html/raw. I can't see why it happens though it may be after I've been adding lots of roles and assigned them to users.  By 'lots' I only mean a handful however.

Normally I can delete and recreate the account and it will work again. I have tried everything else I can think of including resetting passwords, removing and re-applying all roles for the user. I've also reset and reappplied the FCK custom settings. Nothing seems to bring it back other than deleting the account and making it again.

I can't do that for all accounts however, because if the user has content that specifically belongs to them such as blog posts or repository items, then they will no longer "own" those items when I recreate the account.. because it's not the same User ID.

What I'd like to know is.. what specifically tells the text/html module to load FCK for a given user? I'm sure there must be a way to trace what is different between two users, one of whom gets the editor and one who doesn't.

Any advice is much appreciated.

Perhaps someone knows where in the db I could set a user ID back to what the old one was if I delete and recreate an account? That would at least make it work even if I never figure out why the problem happens.

Rob

 
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8/20/2007 8:47 AM
 

Can you post a screen shot?


Locopon
Free modules: E-commerce, Complete localization (Portal, page, module settings, skins, etc.), Secure Login, and more
http://dnn.tiendaboliviana.com
 
New Post
8/20/2007 9:04 AM
 

robax wrote

Every now and then the editor will no longer work for a particular user. Instead of the editor, the user will only see the plain text box and the three radio buttons for text/html/raw.

Is this user trying to access the page with the FCK Editor with different browsers? FCK does not work in the Safari browser...

 
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8/20/2007 9:32 AM
 

locopon wrote

Can you post a screen shot?

Yes, certainly. This first image (click it) shows the editor as it normally appears. Please ignore that I've changed the skin and toolbars. The problem happens regardless of those things. (please also ignore the bad image hosting.. it has compressed it a lot).

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And below is how it appears to another user with identical permissions for the module and the same FCK settings. The FCK part is gone and only the textbox remains with the radio buttons underneath.  Once it has happened, it makes no difference if I change the permissions or custom settings.

It happens for all instances of the FCK editor in the specific portal for the specific user. Not just for Text/HTML modules, but all places where it is used.

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I have also noticed that the same user account (with the same user ID) but logged into another portal within the same DNN instance will still see the editor correctly. The problem seems connected, at one time, to one User ID and one Portal. But not to the same User ID and another Portal in the same DNN instance.

As I've mentioned.. no amount of resetting roles, permissions, or customisations will fix it. I basically have to close that user account and make another one. And that's not good in some cases.

I have about 20 portals with not many users in one DNN 4.5.5 instance. The problem has happened randomly about 5-6 times, I believe only since the 10007 version of the provider, and never before that. I've been using the FCK provider non-stop since the very first release a couple of years ago or so and so there was plenty of opportunity for it to happen previously.

I'm really at a loss to explain it, but it is worrying.

Regards,
Rob

 
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8/20/2007 9:37 AM
 

eoghano wrote

Is this user trying to access the page with the FCK Editor with different browsers? FCK does not work in the Safari browser...

Hi,

Thanks for the input, but it's for both IE and Firefox. I think it's something to do with either the provider or the way DNN handles the provider.. I really don't know. Hopefully Locopon can shed some light on it.

Rob

 
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