Alex Shirley wrote
... I notice you have had an advertisement out which states, and I quote:
"MORE SUPPORT - PowerDNN's AtomicSLA gives you access to the world's most knowledgeable experts 24/7/365. With an English-speaking, USA based support team, when you need help, you'll be talking with someone who knows your issue, understands your problem, and does not have an accent!"
Is PowerDNN an equal oppertunies employer? Pray tell please exactly do you mean by "not have an accent". I'm from the United Kingdom, does that qualify me as not having an "accent"? What about other English speaking people who may come from other counties, do they have accents in PowerDNN's view? What exactly is wrong with an accent?
Pretty insulting to some, I'm certain. And I don't think you'd find too many businesses or corporations advertising their services in this manner. It's even more odd considering that such a large portion of DNN's user base - and developer talent - resides outside the USA.
This again reminds me of one my wife's favourite sayings - "Kehre erst vor deiner eigenen Tür." Translation: first sweep in front of your own door. (She is a recent emigrant from Germany.)
Everybody is giving the DNN team suggestions as to how this project can grow, thrive, and expand. Often, fingers get pointed in one direction, but certain finger-pointers continually refuse to look in the mirror themselves. They promote their companies by saying "Don't use DotNetNuke," run confusing advertisements, include questionable ad copy (like above) in printings of international books based on DotNetNuke technology, spark security scares - the list goes on-and-on. The DNN team addresses these issues in a public forum, but they go ignored.
So Tony, you say PowerDNN has now re-factored how their management works... you have people in roles in your company who have decision-making abilities, and are responsible for getting things done. I have a suggestion - if you can forward over the names and email contacts of these management people in your company, we can speak to these people directly about the issues that have been discussed in this forum. So far, neither yourself nor John Grange have made these changes (perhaps there is a bottleneck somewhere.) You have our contact info - we'll be interested to hear from you.