I created the mail by going to Newsletters and using the rich text editor. I then clicked on the button in the toolbar for insert/edit image. A pop-up window appeared asking for the URL for the image. I clicked on Browse Server and selected an image from the root folder, then told it OK . It shows the image in the editor and it shows it in the preview, but when it was sent, it didn't show it. But now it does. I just thought maybe there was a refresh issue that hadn't happened and now it does work.
When I insert a file I click the insert/edit file button. Pop-up window appears. I tell it I want to use a local file and then tell it which file. It loads the URL info and it's the same trunicated style that it shows when embedding an image. It sends it, but like you said, it doesn't work. You can click on it and it attempts to use the trunicated path to get the file, but of course that isn't going to work.
In researching this ahead of this through the forums I did notice that there were some other users that had this problem. There wasn't a clear answer to fix it other than to manually enter the URL. That works, but as I said in the original post, I will be letting other users do this and the extra steps involved will cause a problem...they're just not that tech savvy.
If there is some kind of workaround to this I'd be happy to use it. As it stands now the embedded image works, but the embedded link to a file on the server doesn't.
Thanks for everything!