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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Upload Error when trying to upload imageUpload Error when trying to upload image
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3/7/2010 8:03 PM
 

Hi

I am trying to upload an image and I keep getting this error message:

An Error Has Occurred When Attempting To Save The File {file name}. Please Contact Your Hosting Provider To Ensure The Appropriate Security Settings Have Been Enabled On The Server.

What does this mean and how can I upload pictures?

Thank you for your help in advance!

 
New Post
3/7/2010 10:04 PM
 

That error is quite general and could have a number of causes:

1. Check that the ASP.Net worker process account (usually NETWORK SERVICE but may be different depending on your server OS version) has been given full permission on the root of the installation and on all child folders.

2. In Admin-->File Manager, check that the role belonging to the user uploading the image has been granted both Read and Write permissions on the folder to which they are to upload.

3. When logged in as host user, confirm that in the Site Settings, the filename extension of the the file to be uploaded (such as jpg, png, gif) appears in the list of allowable file extensions.

4. Does a file of the same name already exist in the target upload folder?

5. Is there sufficient disk space available for the file to be uploaded?

If the above does not solve the problem, what version of DotNetNuke do you have installed and what module (and its version) or administrative function are you using to upload the image file?


Bill, WESNet Designs
Team Lead - DotNetNuke Gallery Module Project (Not Actively Being Developed)
Extensions Forge Projects . . .
Current: UserExport, ContentDeJour, ePrayer, DNN NewsTicker, By Invitation
Coming Soon: FRBO-For Rent By Owner
 
New Post
3/8/2010 2:29 AM
 

Hi

Thanks for all that- but I am not sure I have any idea how to do any of those things.  I was kinda given the role and told to do it so I am as new to this things as it gets.

If you have the time (and paitence) could you please tell me how to do the above?

Your help would mean so much!! Thank you :)

And I don't know how to figure out what version of DNN I have- how do I do that?

 
New Post
3/8/2010 8:09 AM
 

So that I can know what steps you are able to do, please answer the following:

1) Is the DotNetNuke site set up on your own computer or is it on shared hosting?

2) Are you able to login to the website with host or admin user account?

3) Do you have access to the folders/files of the site on your own computer or if the site is on shared hosting by FTP or a control panel provided by your host?

 


Bill, WESNet Designs
Team Lead - DotNetNuke Gallery Module Project (Not Actively Being Developed)
Extensions Forge Projects . . .
Current: UserExport, ContentDeJour, ePrayer, DNN NewsTicker, By Invitation
Coming Soon: FRBO-For Rent By Owner
 
New Post
3/8/2010 3:41 PM
 

1) I believe it is on shared hosting

2) I beleive as an Admin user

3) On the control panel, I can see a folder called Files, User, Roles etc under Common Tasks

 

 
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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Upload Error when trying to upload imageUpload Error when trying to upload image


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