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HomeHomeGetting StartedGetting StartedInstalling DNN ...Installing DNN ...Feedback Mail Not Getting Sent - Host Email Tests Out OKFeedback Mail Not Getting Sent - Host Email Tests Out OK
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4/3/2007 1:44 PM
 
Brad Sweet

Joined: 12/25/2003
Posts: 38
I posted this a few days ago in the Feedback forum, but since I haven't gotten any feedback (no pun intended) I thought I would try this forum. 

I recently upgraded from v3 to the 1/2007 v4.4.1 release.  The Feedback module says it sent the email, but it never gets delivered.  When I login in as Host, I can go to the SMTP settings and send a test email just fine.  The email address is valid, as I cut and pasted it into an Outlook email and it got delivered just fine.

Does anyone have any ideas on how to debug this?  Thanks.
 
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4/3/2007 2:00 PM
 
cathal connolly


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www.cathal.co.uk
Joined: 4/9/2003
Posts: 9676

have you checked the spam/junk folder in hotmail to ensure the emails are going in there? If the emails send to other email addresses, I would guess that it's a hotmail issue, so please try testing with another address.

Cathal

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4/3/2007 2:30 PM
 
Sebastian Leupold


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Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212
it is also possible, that your SMTP host settings got lost during upgrade, check the settings and try sending a message from the newsletter module.
Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

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4/3/2007 9:45 PM
 
Brad Sweet

Joined: 12/25/2003
Posts: 38

Cathal - I do not use Hotmail - I use another provider. 

I was referring to the HOST Settings email test under the Advanced / SMTP settings option.  When I click on the test link beside my SMTP Server: setting, that email gets properly sent.

Thanks.  Brad

 
 
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4/3/2007 10:01 PM
 
Brad Sweet

Joined: 12/25/2003
Posts: 38

Sebastian - Thanks you for reminding me to check the SMTP Setting on the Host Setup page.  When I clicked on the test link, it came back and complained that there was an authentication issue.  I reset my password and the test email worked fine.  Once I did that, the feedback email worked fine, as well.

Whereas the test email link properly recognizes an SMTP send error, it appears that the feedback email doesn't have the same visibility to that error condition.

Thanks.  Brad
 
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