Hi,

I'm using dnn 4.6 for a client of mine. Last week he was working in the dnn portal (portal was setup propperly a few months ago and working fine)... he forgot to log out and a few hours later he wanted to login, the site isn't working. He can't reach it.

First i got this standard asp.net error message, but then i turned off the customerrors and a got a more detailed information: system out of memory execption... . I can't access the portal, not the front as the admin, the site is unavailable. Is there a way to reset the portal without losing data? Or could this be the hosting?

Or what else could be wrong? Can i do?

Best regards,

Thomas

Hi,

The webhost doesn't know/sees what the problem is, only when you try to reach the url, the IIS is consuming a lot of memory... . How can i get this website back online without losing any data? Because with a new installation, the db would be reinstalled i guess... . My client has put a lot of work into it, so they really don't want to loose it.

Is their another way to see what's wrong? Maybe my hostingpartner doesn't know where to look? maybe a process isn't proper killed or something... i don't know?

thx,

Thomas

Is the "system out of memory" error constant still?  Are there any other errors passed back you?  Your host certainly should know how to troubleshoot the problem.  If they don't, get a back-up of your site files, and your database and host elsewhere.  They are not worth your time or money. 

It is fairly simple to troubleshoot performance issues on most web servers.  The first thing to do is to see what else is running that is consuming resources.  As it was already mentioned, the first tool to check might be the Task Manager.  Go to the processes tab and sort by memory.  See what is consuming the most memory.  All of the following steps would be directly dependant on what that application(s) is/are.