Products

Evoq Content Overview Content Creation Workflow Asset Management Mobile Responsive Personalization Content Analytics SEO Integrations Security Website PerformanceEvoq Engage Overview Community Management  Dashboard  Analytics  Member Profile Gamification Advocate Marketing Community Engagement  Ideas  Answers  Discussions  Groups  Wikis  Events Mobile ReadyDNN Support PackagesEvoq: CMS FeaturesEvoq OnDemandCompare DNN's CMS Products

Solutions

Content Management SystemMulti-Channel PublishingDigital MarketingOnline Community ManagementIntranet Software SolutionOur CustomersPrime

Resources

Test DrivesSchedule A DemoDocumentation CenterWebinarsWhite PapersProduct ManualsRequest PricingData SheetsCase StudiesEvoq Preferred Products Content Management Ecommerce Forms Identity Management and Authentication Site Management Social Themes

Partners

DNN Partners Partner Directory Become a DNN Partner Partner Program Overview  Hosting  Implementation  ISV  Training  Competencies

Community

Participate Ask a Question Forums Community Showcase DNN MVP  Program Overview  Lifetime MVPs  Honorary MVPs Subscribe to DNN Digest Advisory Groups  Awareness Advisory Group  Developer Advisory Group  Partner Advisory Group  Technology Advisory GroupLearn Documentation Wiki Community Blog Video Library Project History Development RoadmapDownload DNN Store Language Packs Manuals Nightly BuildsSecurity Policies Security Center

Blog

About

News Press Releases News Coverage Press KitCareersContact DNN

QA

Ideas Test

New Community Website

Ordinarily, you'd be at the right spot, but we've recently launched a brand new community website... For the community, by the community.

Yay... Take Me to the Community!

Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
In order to participate you must be a registered DNNizen
HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Newsletters are blank when receivedNewsletters are blank when received
Previous
 
Next
New Post
10/9/2008 2:12 PM
 
Bobby P

Joined: 1/25/2008
Posts: 128

One of my site admins is trying to send a newsletter out from our DNN portal. When they preview it, everything looks fine. They click send, and get a successful message. But when the users receive the message, it's completely blank with the subject "(No Subject)".

The strange thing is, I can send the exact same message from my machine, and it goes through perfectly to all users. We are both attempting to send the message asynchronously from the same portal.

Any ideas?

Thanks,
Robert
 
New Post
10/9/2008 2:17 PM
 
Alex Shirley


Joined: 1/30/2006
Posts: 5038

Which DNN version are you using?
Also are you using the same SMTP server? (Does the spam scanner strip out content maybe?).
Have you tried restarting IIS and SMTP server?
Are you sending out html mails, tried sending text only?

Thanks

Alex Shirley
 
New Post
10/9/2008 2:22 PM
 
Sebastian Leupold


Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212

Are you using same portal language?

Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
10/9/2008 4:19 PM
 
anonymous

Joined: 5/29/2004
Posts: 0

>>Which DNN version are you using?

4.8.0

>> Also are you using the same SMTP server? (Does the spam scanner strip out content maybe?).

We're both using the same SMTP server (on the same box as IIS).

>> Have you tried restarting IIS and SMTP server?

No I haven't.

>> Are you sending out html mails, tried sending text only?

It was HTML. I'll try text. Would that cause even the subject to be blank?

>> Are you using same portal language?

Yes.

What I don't understand is that this all works fine for me even on off-site networks, but for another user it just arrives blank. I asked them to do a preview before sending, and everything looks fine.

Robert
 
New Post
10/21/2008 3:19 PM
 
Bobby P

Joined: 1/25/2008
Posts: 128

>> Which DNN version are you using?

4.8

>> Also are you using the same SMTP server? (Does the spam scanner strip out content maybe?).

Yes. The SMTP service is on the same server as IIS.

>> Have you tried restarting IIS and SMTP server?

Yes

>> Are you sending out html mails, tried sending text only?

I had the user try sending using only text, and the same thing happened. I also had them send to a smaller group with 5 people in it, and the e-mail still arrived blank. They previewed it each time, and the preview had all the information in it.

Robert
 
 Page 1 of 2
12Next 
Previous
 
Next
HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Newsletters are blank when receivedNewsletters are blank when received


These Forums are dedicated to discussion of DNN Platform and Evoq Solutions.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial and non-commercial products or services which are not directly related to DNN.
  2. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  3. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  4. No Flaming or Trolling.
  5. No Profanity, Racism, or Prejudice.
  6. Site Moderators have the final word on approving / removing a thread or post or comment.
  7. English language posting only, please.
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out