Hello,
We upgraded from 4.6.2 to 4.9 recently. All is working well, it seems, except for the login / authentication module. When attempting to login, no username/password box appears and instead we are greeted with a module load warning:
Module Load Warning
One or more of the modules on this page did not load. This may be temporary. Please refresh the page (click F5 in most browsers). If the problem persists, please let the Site Administrator know.
The event log was disabled, but after enabling it (oddly, it only logged on error), it showed the following error:
<LogProperties><LogProperty><PropertyName>ModuleId</PropertyName><PropertyValue>-1</PropertyValue></LogProperty><LogProperty><PropertyName>ModuleDefId</PropertyName><PropertyValue>-1</PropertyValue></LogProperty><LogProperty><PropertyName>FriendlyName</PropertyName><PropertyValue>Account Logout</PropertyValue></LogProperty><LogProperty><PropertyName>ModuleControlSource</PropertyName><PropertyValue>Admin/Skins/Logoff.ascx</PropertyValue></LogProperty><LogProperty><PropertyName>AssemblyVersion</PropertyName><PropertyValue>04.09.00</PropertyValue></LogProperty><LogProperty><PropertyName>PortalID</PropertyName><PropertyValue>0</PropertyValue></LogProperty><LogProperty><PropertyName>PortalName</PropertyName><PropertyValue>website.com</PropertyValue></LogProperty><LogProperty><PropertyName>UserID</PropertyName><PropertyValue>1</PropertyValue></LogProperty><LogProperty><PropertyName>UserName</PropertyName><PropertyValue>host</PropertyValue></LogProperty><LogProperty><PropertyName>ActiveTabID</PropertyName><PropertyValue>140</PropertyValue></LogProperty><LogProperty><PropertyName>ActiveTabName</PropertyName><PropertyValue>Home</PropertyValue></LogProperty><LogProperty><PropertyName>RawURL</PropertyName><PropertyValue>/Home/tabid/140/ctl/Logoff/Default.aspx</PropertyValue></LogProperty><LogProperty><PropertyName>AbsoluteURL</PropertyName><PropertyValue>/Default.aspx</PropertyValue></LogProperty><LogProperty><PropertyName>AbsoluteURLReferrer</PropertyName><PropertyValue>http://www.website.com</PropertyValue></LogProperty><LogProperty><PropertyName>UserAgent</PropertyName><PropertyValue>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; .NET CLR 1.1.4322)</PropertyValue></LogProperty><LogProperty><PropertyName>DefaultDataProvider</PropertyName><PropertyValue>DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider</PropertyValue></LogProperty><LogProperty><PropertyName>ExceptionGUID</PropertyName><PropertyValue>bdf25ee4-7ed3-4dff-8677-495cd9752ff7</PropertyValue></LogProperty><LogProperty><PropertyName>InnerException</PropertyName><PropertyValue>The file '/Admin/Skins/Logoff.ascx' does not exist.</PropertyValue></LogProperty><LogProperty><PropertyName>FileName</PropertyName><PropertyValue /></LogProperty><LogProperty><PropertyName>FileLineNumber</PropertyName><PropertyValue>0</PropertyValue></LogProperty><LogProperty><PropertyName>FileColumnNumber</PropertyName><PropertyValue>0</PropertyValue></LogProperty><LogProperty><PropertyName>Method</PropertyName><PropertyValue>System.Web.UI.Util.CheckVirtualFileExists</PropertyValue></LogProperty><LogProperty><PropertyName>StackTrace</PropertyName><PropertyValue /></LogProperty><LogProperty><PropertyName>Message</PropertyName><PropertyValue>DotNetNuke.Services.Exceptions.ModuleLoadException: The file '/Admin/Skins/Logoff.ascx' does not exist. ---> System.Web.HttpException: The file '/Admin/Skins/Logoff.ascx' does not exist.
at System.Web.UI.Util.CheckVirtualFileExists(VirtualPath virtualPath)
at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
at System.Web.UI.TemplateControl.LoadControl(VirtualPath virtualPath)
at System.Web.UI.TemplateControl.LoadControl(String virtualPath)
at DotNetNuke.UI.Skins.Skin.InjectModule(Control objPane, ModuleInfo objModule, PortalSettings PortalSettings)
--- End of inner exception stack trace ---</PropertyValue></LogProperty><LogProperty><PropertyName>Source</PropertyName><PropertyValue /></LogProperty></LogProperties>
There is no logoff.ascx file in the admin/skins directory, but there is also no such file in the DNN install or source either, nor in the previous 4.6.2. I've tried searching to see what is calling logoff.ascx but have been unsuccessful.
I have also tried setting the DNN Authentication in the Authentication table to true, leaving the others (i.e. LiveID) set to false.
Nothing has worked.
Any ideas?
Thanks!