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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Newsletter ProblemsNewsletter Problems
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3/10/2010 8:56 PM
 

I'm trying to setup newsletters, but I'm having some difficulty.  I have created two new roles for two different newsletters, but the user accounts I have associated with those roles never receive emails.  The application does not generate any error message in the event log, and I get a successful message after I sent the newsletter saying "Bulk mail sent (asynchronous mode). Please check confirmation email for result.".  What's weird is the only user role that actually receives any email is if I send the newsletter to the administrator role.  If I send the newsletter to my other two created roles, the administrator does not even receive the 'bulkmail report' email saying who was sent an newsletter email. 

I then go in and verify the there are users associated with my two created roles to receive the newsletter.  When I attempt to manage the users in the roles and assign them an effective and expiry date, the application seems to work fine.  The changed users never receive an email though.  Further review of the event log reveal the following error:

InnerException: Mailbox unavailable. The server response was: <stevenacerullo@yahoo.com> No such user here
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Mail.SmtpTransport.SendMail
StackTrace:
Message: System.Net.Mail.SmtpFailedRecipientException: Mailbox unavailable. The server response was: <stevenacerullo@yahoo.com> No such user here at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendMail(String MailFrom, String MailTo, String Cc, String Bcc, String ReplyTo, MailPriority Priority, String Subject, MailFormat BodyFormat, Encoding BodyEncoding, String Body, List`1 Attachments, String SMTPServer, String SMTPAuthentication, String SMTPUsername, String SMTPPassword, Boolean SMTPEnableSSL)

I don't know if the above error has anything to do with why the same users aren't receiving the newsletter or not, but any help would be greatly appreciated.

 
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3/11/2010 3:53 AM
 
Which DNN version are you running, there have been issues reported with several versions. However, I am not aware of membership need to be date limited to be able to send out messages. Are you sending in "TO" or "BCC" mode?

Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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3/11/2010 8:25 AM
 

The version I am running is 05.02.03(74) and I'm using the 'TO' send method.  Thanks for attempting to help and please let me know if you need any furhter information.

 
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3/11/2010 1:43 PM
 

I figured out what my problem was.  On the host settings, I had the correct smtp server, basic authentication, and smtp username.  However; I had the incorrect smtp password.  What's weird is that the 'test' link for the smtp settings said 'email sent successfully' with the incorrect smtp password.  Using the incorrect smtp password did not send the newsletter, but didn't generate an error either (as best I can tell from looking at the events).  Again, my problem seems to be resolved, but can someone else try this to see if it's a bug, or if there was something else out of wack with my configuration?

 
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