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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...File Manager wonFile Manager won't display folder contents
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2/9/2012 10:22 AM
 
Jason Scott


Joined: 11/15/2011
Posts: 58

Hi all,

We've noticed that file manager won't display the contents of any other folder when you click on them. From the portal root, clicking any folder briefly causes the 'working' animation then shows the contents of portal root.

This is happening in both Chrome and IE8. I saw a similar issue related to GZIP compression, which I've disabled but it hasn't helped.
 
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2/9/2012 6:52 PM
 
Sebastian Leupold


Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

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Sebastian Leupold's Avatar

www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212
did you perform a recursive database sync (button in top right level of the file manager)?
Besides make sure to use file manager in admin menu.
Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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2/15/2012 8:27 AM
 
Jason Scott


Joined: 11/15/2011
Posts: 58

Tried that, no luck :(

It actually seems bugged / broken. Clicking any folder results in a brief greying out of the screen followed by the loading graphic then no update of the content pane (which always displays the same 4 root files (e.g. portal.css, editor.css etc).

We're running v 06.01.03 (108).
 
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2/15/2012 9:15 AM
 
Jason Scott


Joined: 11/15/2011
Posts: 58

Upon checking the event logs I've found the following related to the issue:


AssemblyVersion: 6.1.3

PortalID: 0

PortalName: PICTS Portal

UserID: 40

UserName: ##############

ActiveTabID: 69

ActiveTabName: File Manager

RawURL: /Admin/FileManager.aspx

AbsoluteURL: /Default.aspx

AbsoluteURLReferrer: http://nww.plymouthict.nhs.uk/Admin/FileManager.aspx

UserAgent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; InfoPath.3; Media Center PC 6.0)

DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider

ExceptionGUID: 73e6a897-16c1-40da-874d-60425cbabc54

InnerException: The request failed with HTTP status 401: Unauthorized.

FileName:

FileLineNumber: 0

FileColumnNumber: 0

Method: System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse

StackTrace:

Message: DotNetNuke.Services.Exceptions.PageLoadException: The request failed with HTTP status 401: Unauthorized. ---> System.Net.WebException: The request failed with HTTP status 401: Unauthorized. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at SharePointFolderProvider.WSLists.Lists.GetListItems(String listName, String viewName, XmlNode query, XmlNode viewFields, String rowLimit, XmlNode queryOptions, String webID) at SharePointFolderProvider.SharePointFolderProvider.GetItems(FolderMappingInfo folderMapping, String folderPath, String itemType) at SharePointFolderProvider.SharePointFolderProvider.FolderExists(String folderPath, FolderMappingInfo folderMapping) at DotNetNuke.Services.FileSystem.FolderManager.GetFolderMappingFolders(FolderMappingInfo folderMapping, String relativePath, Boolean isRecursive) at DotNetNuke.Services.FileSystem.FolderManager.<>c__DisplayClass1f.<GetMergedTree>b__1d(FolderMappingInfo folderMapping) at System.Linq.Enumerable.WhereSelectListIterator`2.MoveNext() at System.Linq.Enumerable.Aggregate[TSource,TAccumulate](IEnumerable`1 source, TAccumulate seed, Func`3 func) at DotNetNuke.Services.FileSystem.FolderManager.GetMergedTree(Int32 portalID, String relativePath, Boolean isRecursive) at DotNetNuke.Services.FileSystem.FolderManager.Synchronize(Int32 portalID, String relativePath, Boolean isRecursive, Boolean syncFiles) at DotNetNuke.Modules.Admin.FileManager.FileManager.BindFileList() at DotNetNuke.Modules.Admin.FileManager.FileManager.SetFolder(TreeNode node) at DotNetNuke.Modules.Admin.FileManager.FileManager.DNNTree_NodeClick(Object source, DNNTreeNodeClickEventArgs e) at DotNetNuke.UI.WebControls.DnnTree.OnNodeClick(DNNTreeNodeClickEventArgs e) at DotNetNuke.UI.WebControls.TreeNode.Click() at DotNetNuke.UI.WebControls.DnnTree.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---

Source:

Server Name: ##############
 
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2/16/2012 2:22 AM
 
Jason Scott


Joined: 11/15/2011
Posts: 58
I found the problem - about a month ago I enabled automatic file synchronisation. This was working fine until now. Unchecking this option has resolved the issue with the file manager.
 
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