Page 2 Email Tokens Not Working - Administration and Configuration

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Email Tokens Not Working

9/6/2012 7:37 AM

Sebastian Leupold

www.dnnwerk.de
Joined: 3/8/2004

Posts: 46212

Re: Email Tokens Not Working

how many role members do you have, are there any related issues or app restarts in the event log?

Cheers from Germany,
Sebastian Leupold

Speed up your DNN Websites with TurboDNN

9/6/2012 2:04 PM

ferrari308guy

Joined: 1/11/2009

Posts: 27

Re: Email Tokens Not Working

I checked the event log and there are no errors related to the e-mails being sent.

The most common role that we send e-mails to has about 1800 members, but we also have roles that have as few as 90 members and as many as 3000.

9/7/2012 9:08 AM

Sebastian Leupold

www.dnnwerk.de
Joined: 3/8/2004

Posts: 46212

Re: Email Tokens Not Working

when sending to roles with a large number of members, an app recycle would stop send process. You need a module using a more reliable send queue.

Cheers from Germany,
Sebastian Leupold

Speed up your DNN Websites with TurboDNN

9/7/2012 4:45 PM

ferrari308guy

Joined: 1/11/2009

Posts: 27

Re: Email Tokens Not Working

OK, but as far as I know, the application has not been recycling while sending e-mails. Wouldn't that have been reported in the event log?

Besides, all of the e-mails do reach their destination, it's just that the tokens aren't replaced as they should be. Even if an application recycle stopped the send process, wouldn't the e-mails stop reaching users all together? If so, then that's not the problem, as all the members we send e-mails to do get them.

Are you saying the default DNN Newsletter module is unable to handle this high number of e-mails? If so, what's the e-mail limit, and what would be a better alternative?

9/8/2012 3:59 AM

Sebastian Leupold

www.dnnwerk.de
Joined: 3/8/2004

Posts: 46212

Re: Email Tokens Not Working

hm, stopping the replacement is really new to me, I never faced this problem. There is a regular expression built for each user for replacement, maybe some special characters interfere (are there users using square brackets in their profile, e.g.?)
the Bulkmail module (Admin > Newsletter) is not really designed for sending mails to thousands of recipients reliably, I suggest either using a service like MailChimp or Opt In Email module from DataSprings.com.

Cheers from Germany,
Sebastian Leupold

Speed up your DNN Websites with TurboDNN

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Email Tokens Not Working

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