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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Unlock User AccountUnlock User Account
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2/14/2013 11:04 PM
 
Darnell Greer


Joined: 4/30/2008
Posts: 59

I have a client that attempted too many logins unsuccessfully and is locked out. The "Unlock Account" link on the "Manage User Credentials" page doesn't work nor does the "Change Password" button on the "Manage Password" page.

I am using IE10 and IE10 compatibility mode. I also logged in using the Chrome browser. Can I get some help in figuring out and/or fixing this problem?

 
New Post
2/15/2013 1:30 AM
 
Jacqueline Kay


Joined: 1/19/2012
Posts: 109

Hi,

One thing you can do if you have access to the database is go to the aspnet_Membership table and update the IsLockedOut column for the user to 0.

Other than that, sorry without being there and seeing everything, other than maybe your user might not have permission to update, only view users.

Jacqui.
 
New Post
2/15/2013 1:34 AM
 
Yehuda Tiram


Joined: 12/3/2004
Posts: 362
ie10 has some strange issues with links. try firefox/chrom first.
Yehuda Tiram
AtarimTR
AtarimTR
972-2-5700114   |   972-54-4525492   |    http://www.atarimtr.co.il
 
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2/15/2013 1:36 AM
 
Michael Tobisch


Michael Tobisch's Avatar

https://www.dnnwerk.at
Joined: 6/27/2005
Posts: 2083
Darnell,

what Jacqui said, but you should login as host and clear the cache (using the option from the Tools menu) after doing anything in the database manually.

Best wishes
Michael

Michael Tobisch
DNN★MVP

dnn-Connect.org - The most vibrant community around the DNN-platform
 
New Post
2/15/2013 8:21 AM
 
Darnell Greer


Joined: 4/30/2008
Posts: 59

@Michael, Jacqi I unlocked using the database.

The buttons and links for changing or resetting password didn't work; no error message, no response. It's like the javascript is turned off or something. Other pages such as clearing cache from host settings worked just fine. Then I noticed a missing required field on the Manage Profile page and filled it. Now everything works. I would really like to know how that happened.

Thanks for your help guys!
 
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