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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Password reset not workingPassword reset not working
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10/15/2013 9:41 AM
 
Roland W


Joined: 2/25/2013
Posts: 159

I'm using DNN 7.1.2. I don't know if this issue is specific to this version.

When I request password reset, I get an email with the link. On that page I have to re-enter my user name (why?) and add my new password twice (I consider asking to retype something , an insult to the user) but when I submit the form, I get the "greyd out page, revolving circle" thingy for about a second and then the page is enabled again and nothing happens. The password isn't changed.

in IE10 I get this error: Webpage error details
Message: Sys.WebForms.PageRequestManagerServerErrorException: Unrecognized Guid format.
Line: 15
Char: 16485
Code: 0
URI: https://dnndev.me/Telerik.Web.UI.WebResource.axd?_TSM_HiddenField_=ScriptManager_TSM&compress=1&_TSM_CombinedScripts_=%3b%3bSystem.Web.Extensions%2c+Version%3d4.0.0.0%2c+Culture%3dneutral%2c+PublicKeyToken%3d31bf3856ad364e35%3anl-NL%3ac9cbdec3-c810-4e87-846c-fb25a7c08002%3aea597d4b%3ab25378d2%3bTelerik.Web.UI%2c+Version%3d2013.2.717.40%2c+Culture%3dneutral%2c+PublicKeyToken%3d121fae78165ba3d4%3anl-NL%3adae8717e-3810-4050-96d3-31018e70c6e4%3a16e4e7cd%3af7645509%3aed16cbdc

In firefox the user doesn't see the error, but it's there too: "Sys.WebForms.PageRequestManagerServerErrorException: Sys.WebForms.PageRequestManagerServerErrorException: Unrecognized Guid format."

What is wrong here?
 
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8/6/2018 3:34 AM
 
MPI Applications


Joined: 7/13/2011
Posts: 7
For anyone else that strikes this issue, go to Admin --> Languages and edit the site resources for the enabled culture.

Search the page for "password" and edit "EMAIL_PASSWORD_REMINDER_BODY.Text" paste the following in the right window and scroll a long way down to save resource.

Dear [User:DisplayName],



You have requested a Password Reset Token from [Portal:PortalName].



Please login using the following information:



Website Address: [Portal:URL]

Username: [User:Username]



Link to reset password: http://[Portal:URL]/default.aspx?ctl=...



Sincerely,

[Portal:PortalName]



*Note: If you did not request a Password Reset Token, please disregard this Message.
 
New Post
8/6/2018 3:37 AM
 
MPI Applications


Joined: 7/13/2011
Posts: 7
the link should be http://[Portal:URL]/default.aspx?ctl=PasswordReset&resetToken=[Membership:PasswordResetToken]
 
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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Password reset not workingPassword reset not working


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