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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...help... 2 days into using DNN and site brokenhelp... 2 days into using DNN and site broken
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8/16/2006 2:00 AM
 
mike wittig

Joined: 6/14/2006
Posts: 118

my site is currently down.  All I am getting on the site is "An error has occurred." written twice.  The query string has the message:

Default.aspx?tabid=36&error=Object+reference+not+set+to+an+instance+of+an+object.&content=0

i tried restarting etc.  but no good.  I'm running sql server 2005 on windows server 2003 enterprise with DNN 4.3.0.

Any tips for debugging this?

 
 
New Post
8/16/2006 2:14 AM
 
Shane Miller

www.callcenters24x7.com
Joined: 4/2/2005
Posts: 520

Here are a few things to look at:

  1. Are there any relevant messages in the server's application log?
  2. Are you able to bring up any static (not asp.net files) from the same web site --- such as logo.gif?
  3. What happens if you try going to other tab ids on the site?

Shane Miller
Call Centers 24x7
 
New Post
8/16/2006 3:05 AM
 
mike wittig

Joined: 6/14/2006
Posts: 118

1. where is the application log?  Im sorry Im not experienced as an IS administrator

2. yes a gif works, IIS seems to work.  I can open sql server and look at the database

3. how do I do that?
 
New Post
8/16/2006 3:16 AM
 
Shane Miller

www.callcenters24x7.com
Joined: 4/2/2005
Posts: 520

Are you using a dedicated server?  If so, the application log is in the, most likely familiar, event viewer.

tab id 36 is the home page of a default installation.  Try changing it to search results (change the 36 to 37) and see what that does.  Also, try appending the URL with "&ctl=login" (without the quotes) and see what that does.


Shane Miller
Call Centers 24x7
 
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