To be able to enter a customer’s user name into your DotNetNuke web site and get a complete detailed report of all interactions this customer has had with your company is critical to customer satisfaction. That is exactly what the OnyakTech Customer Tracker delivers.

Complete with reminders, incidents, files, sales order history, support history, login history and more for each customer. Also include your own custom data you have right now in your site but are unable to view due to a lack of proper tools to get at it….until now.

The OnyakTech Custom Tracker also includes an advanced security layer that makes it easy to control who can see, share and download your customer data.

Use OnyakTech Customer Tracker to...

• Obtain a complete customer history even though you have never tracked it yourself
• Log customer complaints and critical incidents. Use this information to identify “problem customers” and turn them in to happy customers. This can also be used to identify problems in your business process or products and resolve them before you lose customers.
• Attach files and log notes to customers. This is a great way to store contracts or project related data.
• Notes, files and more that have been added to a customer’s profile can be shared with other sales representatives. Now you can easily share customer experiences so that everyone in your company can quickly respond to your customer’s needs.
• New feature added allowing you to import customers to monitor by Role
• Create email reminders of important meetings with your customer or to remind you to follow up with a customer to make sure the product or service is working out great for them.