I downloaded a module from a company to evaluate - it was a 30 day trial I think, I can't remember, but what I found extremely annoying was the lack of information about the limitations. I'm not saying I minded having limitations. I was just frustrated having spent about 2 hours wondering if it was my install to find it had be limited in it's funcationality that was not clearly stated on the site. It came up with errors which I supposed I could have lived with, but the point is, what's the point of offering trials if you don't even tell people what they can and can't do. Having a bit clearer information would have save me hours. And the problem with the trial was that it's lack of functionaly so it didn't really get to do what it said it could do in the first place.. so
- It came up with errors in some areas
- It had nothing CLEARLY stating what I could and couldn't do (maybe it did somewhere but I couldn't find it)
- I spent about 4 hours in total which I wouldn't have if I had known
If you're not going to clearly state what your trial / demo will do, then don't bother making it available.
However, if I could have seen a good working module online, (which there was but NOT POSSIBLE to create in the trial version) and a demo on how it is administered through some online movie - it would have helped build my confidence..
No one is perfect, and even though I mentioned the errors to the developer, he didn't seem bothered.. so .. that's a thumbs down for me in my view.
But then again, maybe as an end user, who simply wants to buy off shelf and install, my expectations are too high? Who knows?
Nina Meiers