Okay, I'm just keeping this thread alive instead of starting a new one... I'm becoming more familiar with SigmaPro, but there's something I can't figure out. I'm not sure if it's me not understanding correctly or a setting that I've set up incorrectly. My question is in relation to the "Show Hidden Fields" and "Hide Hidden Fields from Team Members" options.
First, from the manual, the two settings:
Show Hidden Fields: Superusers, Administrators, and accounts with Full Access can set field visibility when non-Team users are viewing items. If you would like to show the fields that are hidden but not allow users to edit the values, check this box. To set fields to be enabled, open any ticket in the module and check the fields you want users to have access to and click Save. (I do not have this item checked)
Hide Hidden Fields from Team Members: Check this to hide hidden fields from Team Members. If you also check Show Hidden Fields, this has no effect. (I have this item checked)
To my understanding, this means that if I've checked the box next to "Hide Hidden Fields..," then any user (even members of the team assigned to the project or task) will only be able to view the options I've checked off/enabled in the task window.
In the task window, to the right of each editable parameter, there are empty check boxes; I assume these are for the show/hide hidden fields options. I've tried any combination of checking/unchecking the boxes (and hitting Save afterwards), and no matter what, any user authorized to view the task can change every parameter.
Does anyone know what to do about this? I've tried contacting Onyak support but it's been close to 2 weeks with no response (I suppose he could be on vacation or something). I'm sure there are people on here who use SigmaPro... I think 'duchoangle' mentioned he/she did in another onyak related post. Any suggestions?