Case Tracker Module - General Discussion

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8/13/2008 12:06 PM

Dave Patrick

Joined: 11/23/2004

Posts: 1

Case Tracker Module

Does anyone know if there is a Case Tracker module available for DotNetNuke?

Or maybe someone knows of a module that will let me do the following:
- Create special pages for individual users that can hold announcements and document libraries

I know I could do this by creating a user role for each user but this would be very long-winded and too difficult for 100+ Case pages. I need a non-techy solution that can be used by an administrator easily.

I have only found one such DNN module on the Net and unfortunately the demo doesn't work, neither does the Flash, so I am not filled with confidence. This is by a company called ActuaSoftware and is called CRM Customer Portal 3.1. (http://www.actuasoftware.com/Home/tabid/36/Default.aspx)

Anyone got any ideas?

8/13/2008 6:35 PM

Michael Gerholdt

Joined: 6/17/2003

Posts: 763

Re: Case Tracker Module

I would build it using Enterprise forms probably. But there are other solutions such as OnyakTech.

pmgerholdt

8/13/2008 8:42 PM

Jerry Andersen

Joined: 12/16/2005

Posts: 218

Re: Case Tracker Module Modified By Jerry Andersen on 8/14/2008 5:19:59 PM

By using a couple of modules in conjunctions with an RSVP code that is attached to a specific role, you could achieve what your looking for.

For file management one of the two modules could work:

http://www.snowcovered.com/snowcovered2/Default.aspx?tabid=242&PackageID=9237

or

http://www.snowcovered.com/snowcovered2/Default.aspx?tabid=242&PackageID=10740

Xepient has lot more polish to it, but you can achieve the same functionality with the advererageous module.

For the announcements you could use the ventrian news articles module...This is very robust module. You'll need to get a subscription for it here: http://www.ventrian.com

I highly recommend ventrian, he is one of the best DNN Module developers....

And Onyak Tech offers a portal sign-up module that creates portals with specific modules attached....I haven't really had a chance to fully test/utilize this one, but it looks interesting.

Hope this helps

Jerry.

8/14/2008 1:01 AM

Greg Brown

Joined: 6/14/2006

Posts: 669

Re: Case Tracker Module

There are probably many different ways to build this solution.

Jerry's suggestion sounds good. Another one would be to build a relational solution in Xmod. This way it would only take one page. On the page you want to access the case Tracker from you would build a link button that passes a user id querystring variable to the case tracker page (easy to do) and on that page you could have many different Xmod modules all filtering their content based on the user ID and each doing a different thing. Another plus is that you would have access to all the Xmod free pre-built modules such as the 3-d image carosel (I never can remember how to spell that word - FCK needs a spell checker), the pre-build documents module, Google maps, etc. etc. Being able to customize the solution to my needs is always high on my priority list.

This also depends on how fancy you want to go with the documents module. Jerry's suggestion are very good if you want high end features - of course some of those might be able to filter on a querystring variable too so you could have the best of both worlds.

Hope this helps

Greg

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