Good evening all. Does anyone know of a Help Desk Module that basically someone logs in, submitts a ticket, has the ability to maybe add categories, then a description and attach files. All the modules I am finding are rather expensive and include way more then I need or are to difficult to setup (SigmaPro - OnyakTech). Just simple..... anyone....?

Thanks!

Have you considered using a forum application?  Active Forums could meet your basic needs and with some template modifications actually look like a help desk.  Plus,  you would already have in-bound and out-bound message processing if you used Active Forums Enterprise edition.  Just something to consider.

Will

Will, thanks for your comments and suggestions. I guess I would have to see how the module works. A 'forum' doesn't seem personal. I don't want people to see the text and documents of other clients, confidentiality you know. Because I want this to be really basic to start I think your module, though I'm sure it's worth the $100, but it's more then I want to invest at this time, minly because I want to see how it works.