Products

Solutions

Resources

Partners

Community

Blog

About

QA

Ideas Test

New Community Website

Ordinarily, you'd be at the right spot, but we've recently launched a brand new community website... For the community, by the community.

Yay... Take Me to the Community!

Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
In order to participate you must be a registered DNNizen

HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...How to Get Help on Forums (Repost by request)How to Get Help on Forums (Repost by request)
Previous
 
Next
New Post
12/2/2008 10:33 AM
 

I know this may sound trivial, but the question gets asked many times, so I thought, it would be worthwhile to revisit the approach I find works best for me. Hope it works for you too!

1. Search for a key phrase. There may be an answer to your issue already out in the ether-land. Try using your favorite search engine and enter a key phrase or keywords to check for other posts or information. Not all hits apply to your specific issue, but it gives a head start on how to zero in on a solution. You just may find a resource that can help, or that your issue is already answered, which means you don't have to duplicate it on the official DNN forums.

2. Include Environment Specifics. It's extremely helpful to those anwering posts for help to know the environment details when you encounter an issue. For example, include the following:
- DNN version
- Operating System (i.e. XP Pro, Server 2003, or whatever you are using)
- Database Info - SQL2005, SQLExpress or whatever.
- Hosted or Non-hosted setup. Is this a test private setup or hosted by an outside vendor?
- Module versions. It really helps to know the module version being used.
- Brief error description, doesn't have to be everything that is dumped to the screen, just the meat without the fat.

3 Keep posts friendly. The DNN forums is not a profit-organization, it's maintained by volunteers, and most often the folks answering are willing to help, and are not getting paid. The folks that respond do so because they are committed to the project.

4. Review Existing Posts and Bug Issues. A lot of issues are tracked in the official bug tracker or can be seen as items on a project's road map. While it may take time to go through the posts, it doesn't help to duplicate posts with reporting similar issues. Duplicates only add to the number of posts others have to review. Again, responders tend to want to answer once, and expect folks to look for the help already offerred.

5. Pay It Forward. If you can help answer a post question, do so. Remember it's a community. Give your expertise to further the project.

6. Be Patient. Responders have their priorities as well. Understand folks will help, but it may take some time to duplicate and test the issue you report.

7. Keep On Subject. Resist the urge to hijack a thread with non-relevant comments. If you have positive responses to aid in the solution, add the information, otherwise, keep it real.

8. Say When. If your issue is resolved, say so, and mark the issue answered. Always give thanks to the folks that helped, they will appreciate it.

 
Previous
 
Next
HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...How to Get Help on Forums (Repost by request)How to Get Help on Forums (Repost by request)


These Forums are dedicated to discussion of DNN Platform and Evoq Solutions.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial and non-commercial products or services which are not directly related to DNN.
  2. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  3. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  4. No Flaming or Trolling.
  5. No Profanity, Racism, or Prejudice.
  6. Site Moderators have the final word on approving / removing a thread or post or comment.
  7. English language posting only, please.
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out