Hey all,

Our company is having numerous problems with the new store and it seems that although I send three tickets I didn't get an answer, just an automated reply with the ticket ID. This is the 5th time within the last month that I send a ticket without reply and it really deducts from my excitement of our first skin for sale :( and it's a shame.

Problems in synopsis:

- edit listing does not work. Although we changed the html of the desciprion, that description seems that is reverting back to the original one or not saving

- our product is not displayed in the latest skin listings or highest rated listings (published 22/01, 5/5 stars). Although we checked the module categories and tabs (and in relation with the skins that are displayed) :(

- we cannot upload files that are downloaded for a specific product option. As soon as we upload a file in the product option, the file relates to the standard downloads and not the particular option.

So.. anyone else has the same problems?

Thanks in advance for anyones time,

/Loukas

 

please notice, that this forum is not actively monitored by DNN Corp. You may send an email to sales@dnncorp.com

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Cheers from Germany,
Sebastian Leupold

   

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I agree with DyNNamite. I can really sympathize with the fact that the team is doing it's best but they really ought to at least notify us that they received our tickets through dnn store and that we will be notified as soon as they can because, to be honest, we don't even know whether they are receiving the tickets!

Thanks Sebastian for that mail address, we will gather up all our tickets and request in one email and send them.

/Loukas