i recently started using DNN. i like th platform, but find that the sites crash a huge number of times and rarely when restored have any content. ie i build the site. it is up a while. it crashes. i  report it. for several days they pretend to work on it. they then contact me and say it is ir-reprable and i need to pay $xx  for a dnn reintsall, after which i have to build it again. or it comes back up, but the content is screwed and has to be rebuilt, or now and then they have it back up in a few hours and the content is ok.
is this typical though? i dont understand all the technical stuff but thought it was helld in a databaseand could be easily restored. i am thinking either i have a bad or lazy hosting company. if this is the wrong forum to post to lt me know or feel freee to let me know where and i will post it there myself. i have a friend that got a package, it promptly crashed, and has been down 4 months. in another situation i paid for a reinstall, i uploaded the gallery module, and took my time making some changes. three weeks later i went to upload the content an was told the gallery install along with the other things i had done to the site (which was literally nothing) had crashed it and i would have to pay for a second installation.
so are these things common  happenings with DNN? should i literally be prepared to pay for several installations  and prepared to perform a number of reinstallatons a year, or do i just a really bad dnn host company? right now i have 3 sites down...
Thanks up front for any help anyone can give me...
For those that are curious, or in case it is useful the hosting company in my question is MySiteSpace.com

Hi.  A good idea is to ask for a database backup to be provided to you on a regular basis, or at least after you have got your site to a state to which you could restore after a 'crash'.  You may have to pay for the backup which will be then placed in a folder for you to download.  Additionally you should keep a backup copy of your site if you have made any changes to stylesheets, added skins etc.   You can do both of these with any FTP tool .  The hosting company usually wouldn't have a responsibility to restore your site to a backup condition - they would probably just do a new install -which would take you back to square 1.    DNN is great, but there are definately some issues that can cause problems or 'crashes' as you have mentioned.

When you say  'crashes' - that is very general.  I have found that issues I've had have generally been recoverable without getting my host to restore.  Next time you get one it might be an idea to search/post the specific problem - chances are someone else has had the issue too and there is a fix available - which might just be a matter of configuration on a module or reversing your last actions.  It is too broad a topic to give specific advice, so best to deal with each individual problem as it occurs.

Hope that helps a little.

Hi again.  The idea is that they would restore the database to a fresh install, then you would restore your backup copy of the database.  Once the backup was complete your site would then be back to the same state it was in when the backup was taken.