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HomeHomeUsing DNN Platf...Using DNN Platf...Using Modules a...Using Modules a...Help Desk ModuleHelp Desk Module
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4/30/2010 10:04 AM
 
mwells@mbveneer.com

Joined: 4/30/2010
Posts: 1

Can anyone recommend a decent help desk module?

It would, unfortunately, need to support MSSQL Server. I really just need a sort of hardware/software support ticket system. I don't need all the other features a help desk module might have, like CSR chat.

I would probably use Bugzilla if it supported MSSQL, but it looks like they are a few releases away from that yet.

Thanks.
 
New Post
5/3/2010 5:52 AM
 
Kai


Joined: 12/7/2006
Posts: 419

Hi.

Maybe this one would be suitable.... http://adefhelpdesk.com/

Cheers

Kai
 
New Post
5/3/2010 9:08 AM
 
Alex Shirley


Joined: 1/30/2006
Posts: 5038

ADEF Helpdesk is pretty good, Onyaktech also has such a module (paid solution). Thanks.

Alex Shirley
 
New Post
5/17/2010 2:35 PM
 
Chris Onyak


www.OnyakTech.com
Joined: 8/27/2003
Posts: 799
For details on SigmaPro, go to www.SigmaProDraconis.com

For screen shots on the last release, go to http://www.sigmaprodraconis.com/HowTo...
For screen shots of the entire system, go to http://www.sigmaprodraconis.com/Scree... 

You may find that the core module and the Email Monitor will help save you alot of time with bug tracking since you can interact with the system via email only if you desire it.   To create a new issue, just send in a new email to the email address SigmaPro is monitoring.  To add a new comment to an existing task just reply to an email generated by SigmaPro for that task.

You may also find SigmaPro Everest very useful. It's a Windows application add-on to SigmaPro that helps you work through multiple tasks very quickly. 

The Email Monitor, Everest and other modules are all included at no additional cost.  Go to www.OnyakTech.com for more information.

Professional DNN Extensions, custom solutions and mobile apps since 2003.
www.OnyakTech.com
 
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