You will probably have better luck with them direct then here, but ill offer my two cents without having seen the module ;)  Is the module installed on a firewalled webserver?  Generally modules that have to speak the outside world have trouble connecting unless the firewall is configured to allow them to.

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Nick Christy Director of Technology, r2Integrated

btw, Michael, Checking with our support folks I found that you actually received a response within 5 hours... please correct you post. Thx, Mikita

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