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HomeHomeUsing DNN Platf...Using DNN Platf...Using Modules a...Using Modules a...DotNetNuke 6 RadEditor insert media failDotNetNuke 6 RadEditor insert media fail
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5/19/2013 7:38 PM
 
Ken Lai


Joined: 7/12/2012
Posts: 8
Hi,

We are hosting several web sites on the same server running DNN6 (6.02.03) and DNN7 (7.00.00). Recently, clients on DNN6 reported that when they insert media with RadEditor via Image Manager / Document Manager, they received an error message from the pop up dialog instead of the media panel. The error is "HandlerCheckOK". The quick fix is recycle application pool but we would like to fix that permanently in a professional way. Here are the steps that triggers the error.


1. Edit DNN HTML module content 
2. Click on the insert media button (Paper clip button)
3. Select Image Manager
4. Close the Image Manager Panel
5. Edit another HTML module or the same HTML module
6. Click on the insert media button
7. Error occur and display "HandlerCheckOK"

Please kindly suggest me a way to fix that or debug the editor.

Regards,
Kenneth

 

Image is attached on Telerik web site: here
 
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