Hi;
Either i'm a bit confused or there is something wrong with the way in which event notifications work. Here is what happens:
- When a regular user enrolls for an event, requests a reminder but is never confirmed, he never receives a reminder. (That's what i would expect)
- When a regular user enrolls for an event, requests a reminder but is confirmed AFTER the specified reminder time, he does not seem to get a reminder (Not what i woul expect!)
- When an administrator enrolls for an event, requests a reminder say 2 days ahead, he is immediately confirmed and receives the notification immediately. No reminder in two days. (Not what i expect)
- WHen a regular user enrols for an event and requests a reminder an entry is made in the EventsNotification table. The 'Notification Sent'' field is set to zero and the time for the notification to be sent is correctly set. Still, no notification appears to be sent when that time arrives even when the 'EventsApproved' field in the EventsSignups table has been set to 1 subsequent to the enrollment but separate from the moderator approval. (This is done internally by a special procedure) - Don't know what to expect here as it is separate from 'standard' approval.

I would expect the reminder to be send as long as the user has been approved by the time is is to be sent. I would not expect a reminder to be sent prior to the specified time regardless of whether it is a regular user or an administrator.  [The reminder should not be coupled to the approval, i believe.]

Any help or advice regarding this is appreciated.

Hans

Hi Roger;
Glad to hear that there is no relation between enrollments/approvals and reminder notifications. I did not expect them as such. Checked the events schedule and it is running.

See one quirk which may have led me to my observations. I registered twice for the same event. Two different users which both have the same email address (testing!) Only one entry in the EventsNotifications table. When i cancel the enrollment for one of these two, the EventsNotification table entry is removed.

Am retesting with two different users having different email addresses.
Hans

Hi Hans,

Well EventNotifications is keyed on email address, so will not add multiple requests for same email. However I'm not aware of a way for someone cancel a notification.

If you refer to Enrolments when you say Sign Up, then EventSignups is keyed on userid, so should one user should not be affected by another canceling.

I guess you need to investigate your email send. You should be able to check the event log to see if the events module has tried to send an email - it reports how many it sends.

Roger

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