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HomeHomeDNN Open Source...DNN Open Source...Module ForumsModule ForumsFeedbackFeedbackSend email error messageSend email error message
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9/9/2011 10:21 PM
 
Richard English


great-webs.com
Joined: 6/16/2008
Posts: 167
Hello, I have an odd problem with the feedback module. When the user submits feedback the email is sent, but they see a message stating there was a problem sending email to one of the recipients and there is a configuration problem with the SMTP server. The mail does sent to admin and a copy to user if checked. Test SMTP under Host setting also works. How do I fix this? If I can't fix it where do I find that error message to change it? Thanks Rich
 
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9/9/2011 10:34 PM
 
Richard English


great-webs.com
Joined: 6/16/2008
Posts: 167
Here is a screen capture of the error message

http://yfrog.com/gyb9fhnj
 
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9/10/2011 9:39 AM
 
Roger Selwyn


www.thedivingclub.co.uk
Joined: 9/23/2004
Posts: 3531
Can you point me at a site I can test this on. Also what version of the module are you using? Finally, is there any error logged in the site event log?

Thanks
Roger
DNN MVP
Events - Get the latest version - Upgrade now!!
Feedback 6.4.2 - Now available - Give it a go!
Find us on Codeplex - DNN Events, DNN Feedback
Requirements/Bugs - Please submit them on Codeplex
 
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9/10/2011 9:40 AM
 
Roger Selwyn


www.thedivingclub.co.uk
Joined: 9/23/2004
Posts: 3531
Another thought, have you configured more than one account for emails to be sent to. I'm not 100% on the module yet, but I thinkl it allows that.

Cheers
Roger
DNN MVP
Events - Get the latest version - Upgrade now!!
Feedback 6.4.2 - Now available - Give it a go!
Find us on Codeplex - DNN Events, DNN Feedback
Requirements/Bugs - Please submit them on Codeplex
 
New Post
9/10/2011 10:07 AM
 
Richard English


great-webs.com
Joined: 6/16/2008
Posts: 167
Hi Roger,

I'm using DNN 5.6.3 and Feedback module 5.0.2

The page can be viewed here: http://www.hitchcockchair.com/Contact/YourStory.aspx

Yes a general exception is thrown:

InnerException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: SMTP authentication is required.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Mail.RecipientCommand.CheckResponse
StackTrace:
Message: System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: SMTP authentication is required. at System.Net.Mail.RecipientCommand.CheckResponse(SmtpStatusCode statusCode, String response) at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendMail(String MailFrom, String MailTo, String Cc, String Bcc, String ReplyTo, MailPriority Priority, String Subject, MailFormat BodyFormat, Encoding BodyEncoding, String Body, List`1 Attachments, String SMTPServer, String SMTPAuthentication, String SMTPUsername, String SMTPPassword, Boolean SMTPEnableSSL)

The module is set to send from the same account that is set up under host settings.

Thanks

Rich
 
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