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HomeHomeDNN Open Source...DNN Open Source...Module ForumsModule ForumsMediaMedia"Given key was not present" error"Given key was not present" error
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8/12/2010 2:39 PM
 
Trevor Major

Joined: 6/13/2004
Posts: 21
Hello,

I am trying to install Media 3.3 on a remote DNN 5.4.1 site. The install fails with the error given below. Please advise on how I should proceed from here.

Thanks!

ExceptionSystem.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary. at System.ThrowHelper.ThrowKeyNotFoundException() at System.Collections.Generic.Dictionary`2.get_Item(TKey key) at DotNetNuke.Services.EventQueue.EventQueueController.GetSubscribers(String eventName) at DotNetNuke.Services.EventQueue.EventQueueController.SendMessage(EventMessage message, String eventName) at DotNetNuke.Services.Installer.Installers.ModuleInstaller.Commit() at DotNetNuke.Services.Installer.Installers.PackageInstaller.Commit() at DotNetNuke.Services.Installer.Installers.PackageInstaller.Install() at DotNetNuke.Services.Installer.Installer.InstallPackages() at DotNetNuke.Services.Installer.Installer.Install()
 
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8/13/2010 12:02 AM
 
Will Strohl


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https://upendoventures.com
Joined: 3/1/2005
Posts: 2884
I have to admit that I do not think that we tested the Media Module (03.03.00) in DNN version 05.04.01, so I just did.  I was unable to duplicate the error you received.  In fact, I received no errors whatsoever.  Unfortunately, this means that there was something else getting in the way, or something else missing from your initial description.

I did the following:
  1. Downloaded and installed DNN 05.04.01
  2. Downloaded and installed Media 03.03.00
Your use case is obviously much more complicated than a fresh install of DNN and Media, without other extensions being installed (core and 3rd party).  Can you think of anything else that might be helpful to us to point you in the right direction to get around this problem?

In the meantime, consider uninstalling (if necessary), and reinstalling the Media Module, and perhaps upgrading DNN.  The reinstall of the module might work, but the upgrade of DNN would simply make your instance more stable.
Will Strohl

Upendo Ventures Upendo Ventures
DNN experts since 2003
Official provider of the Hotcakes Commerce Cloud and SLA support
 
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8/13/2010 8:17 AM
 
William Severance


www.wesnetdesigns.com
Joined: 2/18/2005
Posts: 3253
The issue that you are reporting is not related to the Media module and in fact will show up on the installation of any module (at least any which supports the IUpgradable interface as does Media).

Locate the following file in the intallation's file system (i.e. not using File Manager) and delete it.
 
Portals\_default\EventQueue\EventQueue.config

Apparently the file is either corrupted or more likely missing an new <Event> note which should have been added in a previous DotNetNuke framework version. The next time that the file is needed it will be regenerated automatically.

Because one of the side effects of this error is that the UpgradeModule method of the Media's business controller would not have been able to run, I would recommend that after you have deleted the EventQueue.config file you also uninstall the Media module then re-install it. If you have installed any other modules since first noticing this issue, they may have a similar problem or may falsly not be showing that they support Import/Export and Search capabilities.
Bill, WESNet Designs
Team Lead - DotNetNuke Gallery Module Project (Not Actively Being Developed)
Extensions Forge Projects . . .
Current: UserExport, ContentDeJour, ePrayer, DNN NewsTicker, By Invitation
Coming Soon: FRBO-For Rent By Owner
 
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8/13/2010 8:55 AM
 
Trevor Major

Joined: 6/13/2004
Posts: 21
Thank you Will and William for your prompt and thorough responses.

I followed William's instructions to the T, and I was able to install the Media module without error.

So again, I appreciate your help.
 
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8/13/2010 10:55 AM
 
Will Strohl


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Joined: 3/1/2005
Posts: 2884
Thanks for that answer, William.  I didn't know how to explain that anywhere near as well as you did.  :)
Will Strohl

Upendo Ventures Upendo Ventures
DNN experts since 2003
Official provider of the Hotcakes Commerce Cloud and SLA support
 
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