Once again, this is why processes don’t work if there is not DIRECT communication with all involved parties before decisions are made, in this case marking a case as Withdrawn.
Based on the information I could piece together between Sebastian and the support site, this is what I thought had happened:
1) I posted in the UDT forum an issue known by the UDT team, but not formally documented. Otherwise why would Sebastian ask me to formally document it?
2) Despite the fact that I thought it was odd that the project lead would ask me to document a known problem, I obliged and submitted one anyway.
3) Within a couple of hours my support log was withdrawn by someone other than me, because the issue had supposedly been fixed in October.
4)
With no other info communicated I was left to make the following assumptions (and you know what those do
)
a. This problem was known, but not really fixed in Oct. since my brand new download and install of 4.4.1 still exhibited the problem.
b. Individuals responsible for the fix had not completed it but advised Sebastian they had.
c. The issue was going to be ignored.
d. It was unlikely (since the issue was being ignored) that it would get fixed before the next release of DNN
e. My effort to submit the case was a complete waste of time.