Will M wrote
I know I shouldn't really comment on this, but....
Terp, how can you confirm problems with our customer service when you aren't even a customer? You also don't have access to our customer forums where the majority of topics take place. I can assure you there has been plenty of activity in the past 2 weeks.
I meant no disrespect, Will, and still plan to buy the AF with the next release; that's truly the benefits of churning out superior products--don't have to respond to "pre-sale" questions or post moderated posts in the "general questions and comments" section (though I see one of Scott's questions made it through moderation a week ago) and you still get sales.
But I feel I can comment, as I trust you did receive my follow-up emails to the email you sent me on 9/9/2007 and I trust the female who sent me a pre-sale solicitation after I downloaded the 30-day trial, the one who asked if I had any questions, also received my emails, and I trust, given the superior product, that the forum moderation list contains a couple posts from Terp dated prior to the 9/9/2007 email you sent me, and I should probably end my response there, too...rather than address the straw man about how I am not qualified to comment on Active's communications because I am not a customer, but I am not a customer because, well...you know...that "pre-sales" issue you are working on. I merely stated my experience in communications with Active.
But again, so long as you're still willing to welcome me into the AF family, I do intend to purchase the module the day 3.8 releases...was just posting my experience thus far, which I think was warranted and factual...despite not being a customer...the ol' catch-22.
And for the record, my first or second post in this thread was nothing but praise for AF and how I think it's a superior product and have never heard anything bad about it....though I am "not a customer" and probably shouldn't have commented.
Edit: In short, I have been begging to be a customer, but never got a response, which is why I felt qualified to comment...even asked Lee over at Creative in his forums to get a question over to you, given that he had a few responses from you posted in his forums. ;) I'm beating down the door to be a customer, Will. Open up :)