Hello All,

I am the director of technology for a Public K-12 School Consortium and have been using DNN for a couple years now.  Our organiziation is comming to the realiziation that our IT support staff is spread a little too thin.  I of course recommend that we need to add staff but I have been tasked with comming up with a trouble ticket management system to allow us to analize our coverage and response time.  We are wanting  to be able to have users submit cases and then allow agents to update the cases and have e-mails t want to have another set of username and passwords to manage.  If there is a module for DNN that would solve all our problems.

Thanks for the  reply!  I actually wound up finding SigmaPro on my own and we bought onyatech's entire line of modules.  I'm not really trying to plug them here but they have a good deal on their line right not calling it a holiday sale and you can get all modules and source code with upgrades for a year for 95 dollars.