Hello,

This is now a dead topic - my concern with Old Turtle has been resolved.

The new Help Desk 2 version has a lot of great features that I have been waiting for.  However, the initial release of version 2 had moved to a subscription model.  I had bought a perpetual license and was now told that I had to "upgrade" to a subscirption product.

I am now happy to report that Old Turtle has now reconsidered and will continue to offer perpetual licenses, at least to existing clients.

Sorry for the bandwidth.

Chris

I recently purchased Old Turtle Help Desk 1 which comes with a perpetual license.  Before purchase I asked about POP3 support and several other shortcomings in their product that I discovered with their demo version.  They promised "POP3 available with the new upgrade".  The other concerns I had were also going to be fixed "in the next upgrade".  I then bought the product with the assumption it was going to be updated over time and I would benift from an improving product.
 
The "new upgrade" is now out.  The problem was that Help Desk 2 uses a subscription model.  I contacted Old Turtle support and asked if they would be adding any of of the promised features to the perpetual license product that I had purchased.  OldTurtle has told me "no", and it contends that Help Desk 2 is an "upgrade" to Help Desk 1 and that if I want any of the promised features, then I need to move to their subscription product.  

They do offer 12 months of "free" upgrade to their subscription product (worth $180!) but I want the promised upgrades to my perpetual license (I paid $229).
 
What do other people think?  Was this deceptive?  Was I mislead?  Should I be entitled to a refund?

THanks,
Chris