I can say without a doubt that DNN4Less has been the worst hosting experience I have ever had. I am on my second time around with them, to give a second chance. Many of the issues that were plaguing them in 2010, still plague them today.
They are experiencing an outage as we speak and of course live chat is not available, and there phone goes unanswered as usual.
I have a reseller account with them, and since before 7am PST, all of my clients emails are down, as well as the parralells control panel. I've submitted a trouble ticket and have still yet to hear back from them. There is no notice on there website about this downtime or any word on when things will be back to normal.
From a day to day operational note, there system never works as it's supposed to and they blame the issue on plesk. Each time a hosting account is created for a domain the first time, i have to contact support and wait for them to fix permission issues. Any time a change is made to the hosting account or ftp account is created, you have to contact them as well again. They will claim they have fixed it and it wont happen again each time... but it will happen again. You will also have to contact them to fix the webmail pointing each time a site is created since by default the webmail sub-domain will not function without a change made by dnn4less support.
You can sometimes wait many hours without any kind of response for when your site goes down and can expect snoody responses when you question why you have not heard back.
For example, on august 10th at 9am I submitted a urgent level ticket because even after speaking with live help, I was unable to do database backups do to permission denied errors. At 10:40am I wrote them again because i noticed the tickets priorirty had been downgraded to low, with no response or eta on resolution. I stated the following "This is critical to the success of our website and business. If we are not going to be able to backup the database, then refund the hosting cost and we will find another provider.
If you guys have the time to change the priority level of the ticket, then you have the time to respond back with an ETA."
and the response I got back at 5pm that day was. "NO need to be rough here, sometimes things takes time to be resolved, You should be partience."
Is it really to much to ask to give customers an ETA?
But here is the truth of the matter in the end. If you need a low cost hosting provider for your budget customers and you're not overly worried about getting support in a reasonable amount of time, not worried about reliable uptime, don't care if you can speak to a real person or not and don't mind plaguing issues that never get fixed. Than they are the hosting partner for you. I do have to say there billing team is fantastic though
I personally will be moving my low budget customers to a new provider in the coming weeks. I keep all my high priority customers hosted with Rackspace.
I do find it interesting that there is names familiar in this thread who are support agents at DNN4less, who are posing as customers writing a good review.