Dare I say it? It seems to me that the Pay For Service versions (Professional, Enterprise) of DNN command the attention of the developers. If the commercial customer has to weed through the kind of documentation that the community users have to endure, I suspect that DNN would not be a viable commercial product. Maybe the core for all three platforms is the same code with the same problems, but I doubt it.

"All conspiracy theories and paranoia aside, you should check out Will Strohl's blog post about the Image manager bug from last week
http://www.dotnetnuke.com/Resources/B...

As for our professional edition customers, they have access to our support team and the ability to open tickets. Community members have the forums, twitter, blogs, etc. But no guarantee that something will be answered. That is the way DNN has always been, we all have jobs and things to do, we can't read and reply to every forum post made."

Looks like this pretty much confirms my suspicions, to which I can only say:

1) thanks for the long awaited reply to us non-paying customers (who may be evaluating DNN and taking this support experience into account when deciding on where to spend our CMS dollars);

2) it's not a conspiracy theory; if the agent confirms the suspicion, it's proven fact;

3) "just 'cuz yer paranoid don't mean they ain't out to getcha!";

4) I admire your loyal to your paying customers. I imagine that most of your community members don't mind being beta testers for your paying base, but I also imagine some of them mind being taken for granted and being ignored. I do a lot of testing of and recommending platforms and applications for a number of my customers. Often, decisions on who gets what business come down to how we're treated by Customer Support (or what passes for it). A lack of responsiveness and an aloof attitude don't usually qualify as putting one's best foot forward. So far, our DNN experience has been less than stellar. If the community members really are more than your free beta tester squad, perhaps you should devote some support resources to them rather than intimating that they should be grateful for the support crumbs that fall their way.

Just a thought, FWIW.

besides, hundreds of volunteers in these forums with more than 100k posts together are trying to ensure, that (nearly) all questions get an appropriate answer - if it exists.

---

Cheers from Germany,
Sebastian Leupold

   

Speed up your DNN Websites with TurboDNN

WOW what is going on here?

Yes of course there is a lot of hard work going on with DNN, that is evident with the number of releases and what we are hearing about the future. But as user it is very difficult to find answers to questions and we do have customers who are unhappy with some of the "issues" in the product.

The editor has been a big issue with customers (see more below on this)- and I did read Will's Blog. But Sabastian has been recommending the dnnWerk editor as a solution. I like to stay as close to the core product and want to know if dnnWerk will be the editor in 6.0 or if you are staying with Telerik? I have asked the same question this morning in the comment area of Joe Brinkman's 6.0 Blo post. I really would like to get an answer and some direction.

I also asked about the forum solution. If I am using DNN 5.6.1 and want to begin using a forum for the first time should I use the free version of Active Forum or the DNN Core Forum? Again I want the one that will provide the best upgrade path to dnn 6.x.

We need some where to go to understand the product direction not only from the code level but from a user perspective. I am concerned that steps I take now with DNN 5.6.1 could cause me a lot of pain in the future and I am seeking advice from the experts to help guide me today so that I can avoid or at least minimize the pain in the future.

* more about the editor - I got an email from a user who is furious that I upgraded him to dnn 5.6.1 here is what he said " I have to tell you that this latest version of DNN is terrible. It does more random things to our text formatting than any other previous versions. For example, look at the Dispatch page today – there is a grid which I have gone in 3 times and highlighted the text to say Normal – it then displays as Header 2. But the grid further down displays correctly – using the EXACT same procedure. Also, all the listings below today’s grid duplicated themselves when I hit save. – Suddenly made a bold version of each paragraph and a NON bold version following each paragraph – but strips out any information that was bolded in the duplicate paragraph. It simply does random things on its own."

He has been using DNN since the early 4.x's - so this is not a newbie. This is what we are dealing with and I need to know what to do. Do I tell him to hang on and upgrade him - will the editor be better? Do I go with dnnWerk's editor and hopefully fix some of his problems now or will that just create a mess for the future. Without information I simply look incompetent to my customers.

I hope this helps you understand where I am coming from and why I am asking some of the questions.

Judy