Rad editor no folders shown - Administration and Configuration

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Rad editor no folders shown

9/13/2011 11:35 AM

Richard English

great-webs.com
Joined: 6/16/2008

Posts: 167

Rad editor no folders shown

Hello,

I'm hoping someone has a fix for this. I developed a 5.6.3 site on my local machine and everything worked perfect. Moved to development and now the rad editor image manager or file manager does not display and folders. I have seen this post http://www.dotnetnuke.com/Resources/B... but, I'm not sure if I have the same problem because this was not an upgrade and I don't see any folders, not even Portal Root. Any input is greatly appreciated.

Rich

9/13/2011 11:54 AM

Richard English

great-webs.com
Joined: 6/16/2008

Posts: 167

Re: Rad editor no folders shown

"Moved to development" should have read: moved from development to production.

9/13/2011 12:57 PM

Lucas Jans

www.agencyrevolution.com
Joined: 9/28/2009

Posts: 91

Re: Rad editor no folders shown

Have you rebuilt the file system? Go to Admin > File Manager. And hit the rebuild option. It's fixed the missing folder problem for me before.

But based on the fact you can't see the root, sounds like a different problem. Any errors in the event log?

9/13/2011 1:16 PM

Richard English

great-webs.com
Joined: 6/16/2008

Posts: 167

Re: Rad editor no folders shown

Hi Lucas,

Thanks for the response. I must be missing something because I don't see a "rebuild" link. Do you mean the synchronize files? In Admin/ File Manager I do see my folders and files there, it's just using the rad editor.

Yes, there is a general exception that gets thrown when trying to use the image manager.

UserName: host

ActiveTabID: 82

ActiveTabName: About

RawURL: /Providers/HtmlEditorProviders/Telerik/Telerik.Web.UI.DialogHandler.aspx?tabid=82&language=en-US&DialogName=ImageManager&Skin=Vista&Title=Image+Manager&doid=6945564f-d3fd-4dbf-828a-718d07ec070e&dpptn=&rwndrnd=0.2963184030886564

AbsoluteURL: /Providers/HtmlEditorProviders/Telerik/Telerik.Web.UI.DialogHandler.aspx

AbsoluteURLReferrer: http://mydomain.com/Providers/HtmlEditorProviders/Telerik/Telerik.Web.UI.DialogHandler.aspx?tabid=82&language=en-US&DialogName=ImageManager&Skin=Vista&Title=Image%20Manager&doid=6945564f-d3fd-4dbf-828a-718d07ec070e&dpptn=&rwndrnd=0.2963184030886564

UserAgent: Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider

ExceptionGUID: 229e3b67-e31e-4315-a41d-3ff6a590f9ed

InnerException: Unable to complete operation. An unknown error occurred. Portal Root

FileName:

FileLineNumber: 0

FileColumnNumber: 0

Method: System.ThrowHelper.ThrowArgumentException

StackTrace:

Message: DotNetNuke.HtmlEditor.TelerikEditorProvider.FileManagerException: Unable to complete operation. An unknown error occurred. Portal Root ---> System.ArgumentException: An item with the same key has already been added. at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value) at DotNetNuke.HtmlEditor.TelerikEditorProvider.FileSystemValidation.get_UserFolders() at DotNetNuke.HtmlEditor.TelerikEditorProvider.FileSystemValidation.GetUserFolder(String path) at DotNetNuke.HtmlEditor.TelerikEditorProvider.PortalContentProvider.AddChildDirectoriesToList(DirectoryItem[]& radDirectories, Boolean recursive, Boolean loadFiles) at DotNetNuke.HtmlEditor.TelerikEditorProvider.PortalContentProvider.GetDirectoryItemWithDNNPermissions(String path, Boolean loadFiles) at DotNetNuke.HtmlEditor.TelerikEditorProvider.PortalContentProvider.ResolveRootDirectoryAsTree(String path) --- End of inner exception stack trace ---

Source:

Thanks

Rich

9/13/2011 1:59 PM

Jonathan Sheely

twentytech.net
Joined: 2/11/2007

Posts: 73

Re: Rad editor no folders shown

Try running the file Syncro (All Files). Which is what I believe he means by "rebuild". If it STILL does not show any files then I believe it is probably a permissions glitch in the DNN Folder permissions table.

I've seen it where if the root folder permission gets wiped out or is not set correctly that you'll lose the ability to use the File manager. Will require a few SQL commands to fix it.

The other unlikely thing is it could be a cache issue and try to Restart the Application. Might help.

Jon

Jonathan Sheely

Sr. Software Engineer

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Rad editor no folders shown

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