Help! My site has been working fine but came to add a new user and for some reason DNN will not let me do so.

I can log on as both admin and host. I inputted all the user details and clicked "Add User" but the user does not appear on the user listing. I have checked various forum threads but none seem to provide a solution.

I have checked my Event Log and there are quite a lot exceptions, all of which provide the following message:-

AssemblyVersion: 6.0.1

PortalID: 0

PortalName: xxxx

UserID: 2

UserName: admin

ActiveTabID: 75

ActiveTabName: Log Viewer

RawURL: /Admin/LogViewer.aspx

AbsoluteURL: /Default.aspx

AbsoluteURLReferrer: http://www.xxxxx

UserAgent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.1 (KHTML, like Gecko) Chrome/14.0.835.202 Safari/535.1

DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider

ExceptionGUID: 21d47eba-1b6d-4524-beda-1d6dbecb5579

InnerException: Data at the root level is invalid. Line 1, position 1.

FileName:

FileLineNumber: 0

FileColumnNumber: 0

Method: System.Xml.XmlTextReaderImpl.Throw

StackTrace:

Message: System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.Throw(String res, String arg) at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace() at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) at System.Xml.XmlDocument.Load(XmlReader reader) at System.Xml.XmlDocument.Load(String filename) at DotNetNuke.Entities.Tabs.TabInfo.CheckIfDoctypeConfigExists()

Source:

Server Name: WEBSERVER2

I am guessing from the "inner exception" I have a corrupt web.config file but I have checked it and it "appears" to be OK. The only thing I have noticed is that if the web.config file is downloaded, it is not in the same format as when it was uploaded, i.e. not tabbed and there are some addition square letters in there. I replaced the file via ftp but then could not log on as admin so replaced it again, after which I could log on again.

Has anyone got any ideas? (I am not an expert on DNN so a full explanation would help!)

Thanks in advance!

Thanks for your help but still no joy.

I checked the skin doctype.xml and found it only contained the letter "v" so I replaced it with:-


]]>


(This is the same code the other skins use in the same package).

I also set the default doctype to XHTML 1.0 Transitional in Host Setting. Restarted the application and stopped/started the web hosting service.

Tried to add user again but to no avail. Have I missed anything or do you think it could be another issue(s)??

Thanks again.

Thanks for your input Sebastian!

I have checked these and the "Compression Setting" = No Compression and the "Use Whitespace Filter" is unchecked already.

Not sure where I am going from here but thanks again,

Andrew