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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Security Role NotificationSecurity Role Notification
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5/7/2012 3:49 PM
 
Fred Gravel


Joined: 1/9/2006
Posts: 22

I'm having a problem with my site. I am using the DNN Community version 5.6 on MochaHost.

When I add a new user a notification email goes out but when I add a new security role to that user I get an unspecified error. I assume that it has to do with the notification email since one never goes out but the role does get added to the user. 

I'm guessing I've turned something off that I shouldn't have in regards to notifications, but I've no idea where.
 
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5/8/2012 8:47 AM
 
Fred Gravel


Joined: 1/9/2006
Posts: 22
Actually I miss-spoke in this - I get the same error when I create a new user and leave the 'notify' checkbox checked
 
New Post
5/10/2012 12:42 PM
 
Brandon Haynes Haynes


brandonhaynes.org
Joined: 2/6/2006
Posts: 1172

Hi Fred,

You will need to visit the Admin->Event Viewer and identify the specific log entry associated with this error.  Posting it here (in particular the full stack trace) will allow others to aid you in solving the issue; without the exception specifics, there are a multitude of reasons that sending the notification mail might fail.

Brandon

Brandon Haynes
BrandonHaynes.org
 
New Post
5/10/2012 2:15 PM
 
Fred Gravel


Joined: 1/9/2006
Posts: 22
This is apparently happening to anyone trying to register and when I update their security roles

StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: Mailbox unavailable. The server response was: Authentication is required for relay ---> System.Net.Mail.SmtpFailedRecipientException: Mailbox unavailable. The server response was: Authentication is required for relay at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendEmail(String fromAddress, String senderAddress, String toAddress, String subject, String body) at DotNetNuke.Services.Mail.Mail.SendMail(UserInfo user, MessageType msgType, PortalSettings settings) at DotNetNuke.Modules.Admin.Users.ManageUsers.ProfileUpdateCompleted(Object sender, EventArgs e) at DotNetNuke.Entities.Modules.ProfileUserControlBase.OnProfileUpdateCompleted(EventArgs e) at DotNetNuke.Modules.Admin.Users.Profile.cmdUpdate_Click(Object sender, EventArgs e) at DotNetNuke.UI.WebControls.CommandButton.OnButtonClick(EventArgs e) at DotNetNuke.UI.WebControls.CommandButton.RaiseClick(Object sender, EventArgs e) at System.Web.UI.WebControls.LinkButton.OnClick(EventArgs e) at System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.LinkButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---
Source:
 
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5/10/2012 3:18 PM
 
Brandon Haynes Haynes


brandonhaynes.org
Joined: 2/6/2006
Posts: 1172

Hi Fred,

When DotNetNuke is attempted to connect to your configured SMTP provider, that provider is saying "no way!" and reporting "Mailbox unavailable. The server response was: Authentication is required".

Accordingly, this is (i) an issue with your mail provider or (ii) an issue with your SMTP authentication identity/credential in DotNetNuke.  You will need to sort out one/both of these in order to successfully send e-mails.

Hope this helps!

Brandon

Brandon Haynes
BrandonHaynes.org
 
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