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HomeHomeUsing DNN Platf...Using DNN Platf...Upgrading DNN P...Upgrading DNN P...critical error - no content - not able to login - after upgradecritical error - no content - not able to login - after upgrade
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7/3/2012 5:51 PM
 
imans

Joined: 7/3/2012
Posts: 2

I just upgraded to 6.02.00 from 4.9 due to some hacker getting into my site (www.eagleridgegm.com) and infecting some files. but now after the update I get the following message on all pages:

A critical error has occurred. An unexpected error has occurred

 

and I am not able to log in, and when I click on login, I get the following error

A critical error has occurred. You have been redirected to this default Login Page because the Login Page set for this website does not contain a valid DotNetNuke Account Login module, or the permissions have not been set correctly.

 

PLEASE PLEASE HELP. what do I do, how do I troubleshoot.

thanks

 

 

 

 
 
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7/3/2012 6:56 PM
 
Chris Hammond


Chris Hammond's Avatar

Chris Hammond's Avatar

Chris Hammond's Avatar

www.christoc.com
Joined: 1/14/2003
Posts: 7319
It appears that your website may still have malware on it, my browser still suggests that I shouldn't visit the site.

When you visit the login link and see that message above, do you get the login form on the page?

If not, try going in to your database, into the portallocalization table (might be portalsettings table) and see if you have a number assigned to the LoginTabId column, if so try removing it.
Chris Hammond
Former DNN Corp Employee, MVP, Core Team Member, Trustee
Christoc.com Software Solutions DotNetNuke Module Development, Upgrades and consulting.
dnnCHAT.com a chat room for DotNetNuke discussions
 
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7/3/2012 7:03 PM
 
imans

Joined: 7/3/2012
Posts: 2

Thanks so much for the response. the malware warning is automatic from google. in the process of getting it removed

how do I access the database. I only have access to ftp and I can not get into the admin back end since I can not login.
 
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