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2/25/2014 8:46 PM
 
boinac


Joined: 11/1/2008
Posts: 13

Hi all, please I need your help because after add a new dnn language from site languages, we never cant login as a any user. our dnn version is 6.2.9. the portal shows an error message: "An error has occurred. DotNetNuke.Services.Exceptions.PageLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at DotNetNuke.Entities.Portals.PortalSettings.GetPortalSettings(Int32 tabID, PortalInfo portal) at DotNetNuke.Entities.Portals.PortalSettings..ctor(PortalInfo portal) at DotNetNuke.Entities.Tabs.TabController.IsSpecialTab(Int32 tabId, Int32 portalId) at DotNetNuke.Web.UI.WebControls.DnnRibbonBarTool.EnableTool() at DotNetNuke.Web.UI.WebControls.DnnRibbonBarTool.ProcessTool() at DotNetNuke.Web.UI.WebControls.DnnRibbonBarTool.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---"

Please anyone can help me?

waiting your response,

thanks a lot!!!
 
New Post
2/26/2014 12:21 AM
 
Ravi Punjwani


Joined: 6/21/2012
Posts: 20

Performing an upgrade to latest DNN before you add a language may probably help you at this point.

I hope you had a backup of your existing website (last working version)
 
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2/26/2014 2:29 AM
 
Sebastian Leupold


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Sebastian Leupold's Avatar

www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212
there seems to be an issue retrieving Portal Settings, which might not contain all necessary Information (e.g. home page and Login page) for the new language). are you able to Login using an existing language, enter site Settings, Switch to new language and edit Settings?
Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
2/26/2014 6:08 AM
 
boinac


Joined: 11/1/2008
Posts: 13
Thanks a lot for your response.  I can't login with any account always display this error message. I understand the error but can you help me to fix that? Can I delete or install the language package "manually" without the portal interface?

Please I need your help.

 

Thanks a lot!!
 
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2/26/2014 6:11 AM
 
Sebastian Leupold


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www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212
you might backup your database and try removing language record from database table PortalLocalization and all items with this language from portalalias.
Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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