Will,
I looked at your product and was very interested. So I sent an email asking two very simple questions:
1. Do you have a trial version or refund policy if I purchase the product and it won't work on my VERY strict hosting providers .Net security configuration?
2. Do you offer a discount for 501 (C)(3)?
I got no response. Ok...no biggie...So I called your office. Here's what I got.
ActiveModules: (a very curt) ActiveModules...
FrankT: Hi. I have a couple of questions about your ActiveForums module?
ActiveModules: silence.....
FrankT: Ok.. Well, I was wondering if you guys offer some sort of trial version so I could test to make sure that if I spend 60 bucks I am going to get a product that will work with my hosting provider?
ActiveModules: No.....
FrankT: Well do you guys offer any kind of discount rate for a not for profit?
ActiveModules: No.....
FrankT: Click!!!!!
Great customer representative answering the phone. Really, I can understand your policies but whoever answered the phone needs to learn how to treat a potential customer.