Products

Evoq Content Overview Content Creation Workflow Asset Management Mobile Responsive Personalization Content Analytics SEO Integrations Security Website PerformanceEvoq Engage Overview Community Management  Dashboard  Analytics  Member Profile Gamification Advocate Marketing Community Engagement  Ideas  Answers  Discussions  Groups  Wikis  Events Mobile ReadyDNN Support PackagesEvoq: CMS FeaturesEvoq OnDemandCompare DNN's CMS Products

Solutions

Content Management SystemMulti-Channel PublishingDigital MarketingOnline Community ManagementIntranet Software SolutionOur CustomersPrime

Resources

Test DrivesSchedule A DemoDocumentation CenterWebinarsWhite PapersProduct ManualsRequest PricingData SheetsCase StudiesEvoq Preferred Products Content Management Ecommerce Forms Identity Management and Authentication Site Management Social Themes

Partners

DNN Partners Partner Directory Become a DNN Partner Partner Program Overview  Hosting  Implementation  ISV  Training  Competencies

Community

Participate Ask a Question Forums Community Showcase DNN MVP  Program Overview  Lifetime MVPs  Honorary MVPs Subscribe to DNN Digest Advisory Groups  Awareness Advisory Group  Developer Advisory Group  Partner Advisory Group  Technology Advisory GroupLearn Documentation Wiki Community Blog Video Library Project History Development RoadmapDownload DNN Store Language Packs Manuals Nightly BuildsSecurity Policies Security Center

Blog

About

News Press Releases News Coverage Press KitCareersContact DNN

QA

Ideas Test

Customer Support
MORE

    Deliver a Better Customer Support Experience with Online Community Dialogue.

    Delivering great customer care is not only vital; it’s a significant competitive advantage. According to Forrester Research, you are just one bad support experience away from losing a customer: 89% of customers will walk away from your business and go straight to a competitor after a negative customer support experience.

    Online communities let you tap into the power of your entire customer or user base to deliver better support. With Evoq, you can build a robust customer support community within your brand’s website. The results: better customer experiences, stronger customer loyalty, more customer intelligence, and lower support costs.

    customer supportt

    Improve customer support and satisfaction, while reducing support costs.

    customer support

    Harness expertise from across the organization and community

    Your partners and customers have a wealth of experience—including tips, strategies, work-arounds, and more. Online communities help you tap into this expertise and share it easily with other members and users.

    Help customers in the way they prefer

    Your customers want answers and they want them now — from anywhere, on any device. Forget making them wait on hold to speak to your support staff. Let your website offer fast access to accurate and useful information.

    Reduce costly calls to the contact center

    Each call to a support center can cost your company between $100 and $200. An online support community can become the go-to channel for your customers. Each question answered there reduces support costs and lessens anxiety for both your customers and your support staff.

    Increase inbound traffic with crowd-sourced content

    What’s hot right now? Invite your customers to ask questions or engage in discussions that are extremely topical, relevant, and important to your entire community. Attract new prospects searching for methods to solve issues or challenges.

    Evoq has everything you need to build a powerful online support channel.

     
    moderation

    Moderation

    Ensure high-quality dialogue and participation with moderation controls: review and approve content, discreetly handle inappropriate content, and manage member privileges.

    analytics

    analytics dashboard

    Instantly visualize activity levels and trending topics. Leverage analysis to improve customer support, spot trouble areas, and report results to management.

    gamification

    GAMIFICATION

    Reward and cultivate positive helping behavior by awarding reputation points, special privileges, awards, and badges.

     

    ANSWERS

    Let customers tap into community expertise for fast, relevant answers. Harness the intelligence from these interactions to improve products and the customer support experience.

    DISCUSSIONS

    Enable customers to engage in ongoing, threaded discussions. Organize discussions by product or around common topics like getting started, technical troubleshooting, or best practices.

    .

    seo

    SEO

    Maximize the SEO impact of support content, with custom page titles and URLS, and set page re-direct rules to follow SEO best practices.

     

    What is Liquid Content?
    Find Out
    What is Liquid Content?
    Find Out
    What is Liquid Content?
    Find Out