I do think the issue is that we have been here to offer support as best we can, and show our appreciation for what has and is being done... but how can we seriously continue to show support and appreciation when we are continually treated like this?

That is not rhetorical.  I really do want to know!

For a good year + we've been strung along waiting for a bug fix and told how it is imminent, can see it working fine with the fix at dnnforums.com but for months we've been shown absolutely no respect by leaving it completely open and up in the air.

What can't someone at DotNetNuke not tell us the actual situation, what is happening, and what the hold up is when it seems a fix has been made?

Again... not rhetorical. I just don't understand why this can't be answered properly.

IMHO - Firstly, great respect and thanks to the DNN Core Teams for the volounteer work they do.. however, I have been watching these threads for a while now and I thought I would say something.

I use the simple core modules - HTML mod etc. The moment I hit a more complex one I pay for it. After a year of wasting time raising bugs on the core forum modules I switched to Active Forums on PokerDIY and it saved me a lot of time (which = money of course). I find the lack of support (this is aimed at no one particular person, and I understand everyone works for free etc.) incredibly frustrating and DNN Corp seemed to have abondened their babies and are not willing to speak for them. Lack of communication is the problem. I find the $100 (or whatever) a year or so for the license is far cheaper than the 10 hours I spent raising issues on the core forum or asking for updates about why we can't post new posts yet.

What annoys me is the amount of time I wasted tring to communicate on the core projects and asking questions, only to have them never be answered or impemented. As soon as I realised that there was no point I switch immediately to another solution (paid, or free, if the support is good) and never look back.

I said as much in my Map module posting - I wasted endless hours on this. I first raised the Forum posting issue in October, 2007. It will be 2 years soon with no fix for what I consider a major showstopper (I get the same problem on Smart-Thinker.com and yes, I will move to a better forum solution, problem Active Forums).

Bottom line - if the module really is not going to be fixed or updated periodically - let the "customers" (us users) know, then we won't waste time on it. Put a disclaimer at the top or publish the amount of hours worked by the team so that we know what to expect. No one is saying we expect a lot, but we do expect to be told what's going on. Perhaps the project teams are less likely to work for free now that the DNN Corop team are essentially getting paid (this is purely food for thought) - I definitely think the projects need a big shake-up or funding.

I certainly won't be using the core modules until communication between the developers and the users is improved.

Entrepreneur

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