For the record I have probably spent thousands of dollars at snowcovered over the years. I am a huge supporter of DNN and the community around it. But it's getting worse IMHO. For example:
I look for a skin and find one thats says in the description (empahsis is there on the site):
- This Skin Pack is designed in Horzontal Menu Style in 12 colors.
- 60 matching containers come with the skin including 24 professional and beautiful banner containers.
The demo site also shows all the colors.
So I buy the skin and it turns out it's really only one specific color and only 5 containers. Apparently the developer cut and pasted his description from the real multi-color pack. that obviously costs more. To me this is false and misleading. OK. I send a few tickets
Snowcovered says I need to work it out with the developer. Snowcovered says they won't refund me the money.
The developer says I can pay the difference directly to his paypal and get the multicolor pack.
Is this fair? If so, what is to prevent someone from making any claims about their product and when it fails to to as advertised, just say "too bad but you can pay extra for the advanced product we make that really has those features".
Before DotNetNuke took over Snowcovered they were always helpful and willing to take a look at the issues. Now I feel like they just want to make money at the expense of customer service.