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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...User login fails after password changeUser login fails after password change
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9/7/2010 11:10 PM
 
Greg Eggold


Joined: 3/21/2008
Posts: 30
We have a portal with several hundred users and suddenly ONE of them can't login no matter what I set the password to. We running DNN 5.4.4. The user receives an email confirmation with the password showing correctly but they can't login. The event viewer shows the failed login but no other error messages.

Why just a single user and how can I fix this?

G. Eggold
 
New Post
9/8/2010 5:47 AM
 
Yehuda Tiram


Joined: 12/3/2004
Posts: 362

Can you login with his credentials?

Users can find million unexpected ways to do things wrong, don’t you ever under estimate their ability in giving  you hard time.

Yehuda Tiram
AtarimTR
AtarimTR
972-2-5700114   |   972-54-4525492   |    http://www.atarimtr.co.il
 
New Post
9/8/2010 7:53 AM
 
Greg Eggold


Joined: 3/21/2008
Posts: 30
No, we can't. We've now tried changing the password to various values at least 10 times and in no case can we login under that user id. The user is authorized and they get a message each time the password is changed but none of the passwords works. VERY weird. We've triple checked the credentials but can't figure out why this ONE user can't get in.
 
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9/20/2010 12:56 PM
 
Greg Eggold


Joined: 3/21/2008
Posts: 30
Since no one else has responded to this thread, I did a little digging. I found that the user in question is registered on the website twice under two different USERNAME values (same firstname, lastname, and email). One username is unauthorized and marked as deleted. The other is not.  Could this somehow explain why the user can't login?

I've also verified that changing the password changes the encrypted password value for the user having trouble.
 
New Post
9/29/2010 1:54 PM
 
Greg Eggold


Joined: 3/21/2008
Posts: 30
SOLUTION FOUND:

I traced the user through the DNN and ASPNET tables and I discovered that for the user in question aspnet_membership.isapproved was set to ZERO despite the fact that the user shows as AUTHORIZED in DNN (confirmed b noting that dnn_userportals.authorised = 1).  Once I change "isapproved" from 0 to 1 the user was able to login. I have NO CLUE how that value could have been changed - I've never seen such a thing before.
 
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