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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Mail settings issueMail settings issue
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8/16/2011 9:59 AM
 
I think my mail settings are correct but I received the following error from the newsletter module:

InnerException: User not local; please try a different path. The server response was: Sender address is not valid for your login. Check your email program settings.

FileName:

FileLineNumber: 0

FileColumnNumber: 0

Method: System.Net.Mail.MailCommand.CheckResponse

StackTrace:

Message: System.Net.Mail.SmtpException: User not local; please try a different path. The server response was: Sender address is not valid for your login. Check your email program settings. at System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response) at System.Net.Mail.MailCommand.Send(SmtpConnection conn, Byte[] command, String from) at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendMail(String MailFrom, String MailTo, String Cc, String Bcc, String ReplyTo, MailPriority Priority, String Subject, MailFormat BodyFormat, Encoding BodyEncoding, String Body, List`1 Attachments, String SMTPServer, String SMTPAuthentication, String SMTPUsername, String SMTPPassword, Boolean SMTPEnableSSL)

 
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8/17/2011 6:15 AM
 
thats an SMTP error message - some hosts only allow outgoing mails on "trusted" accounts e.g. if your site is www.mysite.com, they may only allow mails to come from mails at that domain e.g. someaccount@mysite.com - please check the email account of the sender. Alternatively the webserver may be sending the mail onto a mail relay and that mail relay is not set up to expect mail from that webserver (typically hosting providers lock this down to the internal IP address). I would recommend you talk to your hosting provider so they can help determine the issue

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8/17/2011 6:16 AM
 
oh, and stating the obvious but your mail settings must be correct i.e. if your host has given you an anthentication type, username and password and those are not correct you will see this issue.

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8/17/2011 7:48 AM
 
The mail settings are correct in DNN host settings. Test email goes through. The issue seems to be when The newsletter module sends emails from a different parent portal. subdomain1.mysite.com newsletter generates this error.
 
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8/17/2011 7:50 AM
 
in that case i'd recommend checkin the admin email address for that portal

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