I have one person with an account on my site who cannot login successfully. It is a new account that was working for a few days and now it doesn't. So I tried to change the password and login myself and that doesn't work. It says credentials are incorrect. Then I changed her email to my email and went to do a Password Reminder and got this error below. Any ideas on what the issue might be?

AssemblyVersion: 6.1.4

PortalID: 0

PortalName: Homeschool Community

UserID: -1

UserName:

ActiveTabID: 70

ActiveTabName: Social Login

RawURL: /Home/Social-Login/ctl/SendPassword.aspx

AbsoluteURL: /Default.aspx

AbsoluteURLReferrer: http://www.homeschoolcommunity.com/Home/Social-Login.aspx?returnurl=%2fdefault.aspx

UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.79 Safari/535.11

DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider

ExceptionGUID: 13402f1d-28e2-45b2-a631-1d44206bc356

InnerException: Object reference not set to an instance of an object.

FileName:

FileLineNumber: 0

FileColumnNumber: 0

Method: DotNetNuke.Modules.Admin.Security.SendPassword.OnLoad

StackTrace:

Message: DotNetNuke.Services.Exceptions.PageLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at DotNetNuke.Modules.Admin.Security.SendPassword.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---

 

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Forerunner Communications, LLC
DotNetNuke Integration Specialists

I couldn't find anything abnormal in her profile information in the db. I looked in the Users, UserProfile, aspnet_Users, activesocial_UserProfiles, activeforums_UserProfile and didn't see anything. Is there somewhere else to look?

I did see this particular post about the password reminder failure. It looks like the poster, Yael, found a solution but didn't post it.

http://www.dotnetnuke.com/Resources/Forums/forumid/108/postid/437835/scope/posts.aspx#437835

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Forerunner Communications, LLC
DotNetNuke Integration Specialists

I have put in a support request on the Active Social site since I was using their Verified Registration module with password reminder. I temporarily turned it off and put in the DNN one and it is working.

As for the issue with my member's account here is where I am at. I tried to update their email so it could send me the password and I could try to login. Here is the error I see in event viewer even though I got no apparent error that I couldn't update the email.

AssemblyVersion: 6.1.4

PortalID: 0

PortalName: Homeschool Community

UserID: 1

UserName: host

ActiveTabID: 49

ActiveTabName: User Accounts

RawURL: /Admin/UserAccounts/tabid/49/ctl/Edit/mid/366/UserId/37/filter/M/currentpage/1/Default.aspx

AbsoluteURL: /Default.aspx

AbsoluteURLReferrer: http://www.homeschoolcommunity.com/Admin/UserAccounts/tabid/49/ctl/Edit/mid/366/UserId/37/filter/M/currentpage/1/Default.aspx

UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider

ExceptionGUID: e40c4bb5-f0dc-49d1-933e-fcefdaf0f037

InnerException: Text property cannot be set. String was not recognized as a valid DateTime.

FileName:

FileLineNumber: 0

FileColumnNumber: 0

Method: Telerik.Web.UI.RadDateInput.RangeTextProperty

StackTrace:

Message: DotNetNuke.Services.Exceptions.PageLoadException: Text property cannot be set. String was not recognized as a valid DateTime. ---> System.InvalidCastException: Text property cannot be set. String was not recognized as a valid DateTime. at Telerik.Web.UI.RadDateInput.RangeTextProperty(String value) at Telerik.Web.UI.RadDateInput.set_Text(String value) at Telerik.Web.UI.DatePickingInput.LoadPostData(String postDataKey, NameValueCollection postCollection) at Telerik.Web.UI.RadWebControl.System.Web.UI.IPostBackDataHandler.LoadPostData(String postDataKey, NameValueCollection postCollection) at System.Web.UI.Page.ProcessPostData(NameValueCollection postData, Boolean fBeforeLoad) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace --

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Forerunner Communications, LLC
DotNetNuke Integration Specialists