PortalAlias Error - Administration and Configuration

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4/30/2012 4:23 PM

Ginnie Rowe

Joined: 7/27/2009

Posts: 31

PortalAlias Error

Hi,

I have a client website which recently started displaying the following error: http://majesticrosecarehome.com

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

 An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


            [NullReferenceException: Object reference not set to an instance of an object.] DotNetNuke.Entities.Portals.PortalSettings.get_PortalAliasMappingMode() +44 DotNetNuke.HttpModules.UrlRewriteModule.OnBeginRequest(Object s, EventArgs e) +2384 System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +148 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +75

Long story about how we got here. But the short one is: client cancelled hosting by mistake. Hosting company reinstate account a few week later and try to put website back up. Now this error.

Client called me and after checking the database and confirming that all portalalias are set correctly I don't know what else to do. Hosting company are no use at all and saying I should install again but I don't have a back up of the site when it was working. This is what they are saying: "is there a cache you could clear from there or a functionality to regenerate the aliases maybe?"

Anyone have any ideas what else I can check? Does anyone know if I manually reinstall dnn if it will delete all the content functionality?

Thanks

Ginnie

5/1/2012 9:02 AM

Sebastian Leupold

www.dnnwerk.de
Joined: 3/8/2004

Posts: 46212

Re: PortalAlias Error

please check portal alias table in your database. thre might be orphaned entries in it.

Cheers from Germany,
Sebastian Leupold

Speed up your DNN Websites with TurboDNN

5/1/2012 1:09 PM

Ginnie Rowe

Joined: 7/27/2009

Posts: 31

Re: PortalAlias Error

Thanks Sebastian. I did double check and I have the correct PortalAlias. I do also have additional domains set as PortalAlias, should I remove these and add them once I get access to the website again? Would that help fix the issue?

Any other ideas?

Thanks
Ginnie

5/1/2012 2:12 PM

Sebastian Leupold

www.dnnwerk.de
Joined: 3/8/2004

Posts: 46212

Re: PortalAlias Error

Ginnie, if all portal aliases look valid, don't touch it. if one of it lools strange, delete it.

Cheers from Germany,
Sebastian Leupold

Speed up your DNN Websites with TurboDNN

5/1/2012 2:40 PM

Ginnie Rowe

Joined: 7/27/2009

Posts: 31

Re: PortalAlias Error

They all look good. Any other reason why you would get that message? Do you recommend reinstalling DNN?

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Object reference not set to an instance of an object.

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