Chris, I'd be interested in how well things go.... and how LONG it'll take! I've worked with George before and can say he's probably the most competent one. He's knows the system well, and can figure most of it out - he's definately the one you want working on your stuff!!!... BUT... my experience is still a massive roller coaster. And George had our project dumped on him after ASPDNSF let the developer go who was working on our stuff.... and poor George had to start over from scratch on a project that was almost complete, but ASPDNSF had no documents, specs, or prior source code left over from the past developer. So my understanding goes out to him - having to take over and redo someone elses mistake. Doesn't put a developer in the right state of mind. But regardless, we had a project we were waiting for.
Now their latest complaint is that we changed scope from our original agreement (the one they lost and I spent the next month trying to reiterate a project that was already 10 months past) -- and yes, I did... BUT I removed MORE from the scope than I added, and the additions were pretty minor - very similar to functionality already included. And FYI - yes, I'm a developer too... so I completly understand and avoid scope creep - I can honestly say I feel the project became easier than what we originally requested.
And now they're trying to push us off onto Vortx --- their chosen company to keep updates and custom fixes - I've got no real experience with them, and likely won't after a request for quote came back at over $4,000. I almost dropped one in my shorts!! I don't recall what the request was exactly - but I didn't want to spend 2 days figuring it out and doing it. At a price like that - I really begin to think my company missed the boat and are charging way to little - like my resume could says "I make hmtl websites in MS Word" --- (and yes, I spelt html wrong on purpose)
But - to a great question ---- what is a good alternative? I know alot of people buy Catalook , and their suipport is pretty good, but I feel it's much too clunky (especially admin) for a normal Client (shop owner) to use and run.
I'm at the point where I cringe when I hear a new project coming down is "e-commerce"..... shudder at the thought!!