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HomeHomeUsing DNN Platf...Using DNN Platf...Upgrading DNN P...Upgrading DNN P...Not connecting to dnn server - Install and UpgradeNot connecting to dnn server - Install and Upgrade
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7/2/2018 11:41 PM
 
Support,

I have installed DNN and currently have a site hosted with DNN8. I have been attempting to install/upgraded to DNN9 with the following results:

I start the installation and it gets up to 18% and it hangs at this point.

After further investigation, I was able to determine that it creates the databases (port 1433) and can see the tables in SSM but not seeing the application source files. I see it is trying to connect to cdn.dotnetnuke.com (  55 ms    51 ms    51 ms  CBEYOND-COM.ear2.Chicago2.Level3.net [4.71.248.2)  and pings and tracert is failing to connect to the server. NDLOOKUP is resolving to IP address 66.29.195.74.

I tried connecting over a different provider network with the same results to rule out network issues. It seems to be a problem related to the alias name on the gateway not resolving or behind a external firewall.  Is there someone to look into this issue or provided additional installation options. below is the failed trace to the server.

Tracing route to cdn.dotnetnuke.com [66.29.195.74]
over a maximum of 30 hops:

  1    13 ms    <1 ms    <1 ms  192.168.0.1
  2    15 ms    24 ms    12 ms  cpe-71-75-192-1.carolina.res.rr.com [71.75.192.1
]
  3    30 ms    23 ms    22 ms  cpe-174-111-097-129.triad.res.rr.com [174.111.97
.129]
  4    20 ms    13 ms    18 ms  cpe-024-074-248-160.carolina.res.rr.com [24.74.2
48.160]
  5    25 ms    24 ms    26 ms  ge-5-1-0.rlghncpop-rtr1.southeast.rr.com [24.93.
64.26]
  6    28 ms    28 ms    29 ms  bu-ether15.asbnva1611w-bcr00.tbone.rr.com [66.10
9.6.80]
  7    38 ms    37 ms    32 ms  bu-ether12.vinnva0510w-bcr00.tbone.rr.com [66.10
9.6.31]
  8    28 ms    30 ms    30 ms  0.ae0.pr0.dca20.tbone.rr.com [107.14.19.65]
  9     *      576 ms   695 ms  ge-7-1-6.pr0.chi10.tbone.rr.com [66.109.9.74]
 10     *        *        *     Request timed out.
 11    55 ms    51 ms    51 ms  CBEYOND-COM.ear2.Chicago2.Level3.net [4.71.248.2
42]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *     ^C

 
New Post
7/3/2018 12:55 AM
 
please check content of /portals/_default/logs folder for details of the upgrade error.

Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
7/3/2018 11:18 PM
 
When viewing the 2018.07.03.log.resource, I see errors related creating Objects in Database tables. SSM shows the the table have been created but no data has been entered into the tables. Below is a snippet of what is seeing in the file:

   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at DotNetNuke.Data.SqlDataProvider.ExecuteScriptInternal(String connectionString, String script, Int32 timeoutSec)
ClientConnectionId:2a78fb3d-7631-46f3-9e3b-1a8de9ba113a
Error Number:2714,State:6,Class:16
2018-07-03 19:00:44.663-04:00 [Charles-PC][D:2][T:7][ERROR] DotNetNuke.Data.SqlDataProvider - System.Data.SqlClient.SqlException (0x80131904): Table 'Authentication' already has a primary key defined on it.
Could not create constraint or index. See previous errors.
   at System.Data.SqlClient.SqlConnection. (SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.SqlInternalConnection. (SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at DotNetNuke.Data.SqlDataProvider.ExecuteScriptInternal(String connectionString, String script, Int32 timeoutSec)
ClientConnectionId:2a78fb3d-7631-46f3-9e3b-1a8de9ba113a
Error Number:1779,State:0,Class:16
2018-07-03 19:00:44.788-04:00 [Charles-PC][D:2][T:7][ERROR] DotNetNuke.Data.SqlDataProvider - System.Data.SqlClient.SqlException (0x80131904): There is already an object named 'GetEnabledAuthenticationServices' in the database.
   at System.Data.SqlClient.SqlConnection. (SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.SqlInternalConnection. (SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at DotNetNuke.Data.SqlDataProvider.ExecuteScriptInternal(String connectionString, String script, Int32 timeoutSec)
ClientConnectionId:2a78fb3d-7631-46f3-9e3b-1a8de9ba113a
Error Number:2714,State:3,Class:16
2018-07-03 19:00:44.913-04:00 [Charles-PC][D:2][T:7][ERROR] DotNetNuke.Data.SqlDataProvider - System.Data.SqlClient.SqlException (0x80131904): There is already an object named 'TabModules' in the database.
   at System.Data.SqlClient.SqlConnection. (SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.SqlInternalConnection. (SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at DotNetNuke.Data.SqlDataProvider.ExecuteScriptInternal(String connectionString, String script, Int32 timeoutSec)
ClientConnectionId:2a78fb3d-7631-46f3-9e3b-1a8de9ba113a
Error Number:2714,State:6,Class:16

***It is processing at 18% and will stay at this state indefinitely.



 
New Post
7/4/2018 1:55 PM
 
it looks like the installation is trying to run on a database, which has been upgraded already.
I suggest restoring latest database backup from before upgrade and retry.

Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
7/4/2018 3:26 PM
 

Thank your feedback. Each time I attempt an installation I create a new database and verify via SSM that there are no existing tables. That is why the error within the log files are so odd.I am using Arixve to host the site. They no longer have DNN as one of their applications and when discussing the issue were unable to support my efforts. My current website is hosting on their SQL and I FTP'ed my source code to the server and requested the DB be migrated to the new hosting account. But due to this issue cannot upgrade or install a new DNN application. Below is the link to my current site which was installed using DNN version 8.

 http://alphabedllc.com/





 
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